woon_cherkQ: custom starting number (not from 001)
Submitted a ticket via e-mail, didn't get any reply after 2 days. So posting the same question here:
I move from Zoho, so I need a custom starting number (not from 001).
While Fynlo supports custom format, I can't find a way where I can set a custom starting number. I want my invoice to start with INV01724.
Please advise.
Lyra_Fynlo
Jan 2, 2026A: Hi woon_cherk,
Thanks for your patience! We’re sorry for the delay in getting back to you as we’ve been receiving a lot of inquiries.
To customize your invoice number, simply create a new invoice and look for the *Invoice No. Format on the right side. From there, select the drop-down and click on +Custom Number Format. Just a heads up, this feature is available for Tier 2 users only.
If you have any other questions, feel free to ask!
Verified purchaser
You didn't understand the question. I not only want to customize the format, I want it to start not from 1. I want to start from 01744 for example.
Verified purchaser
Any answer? My e-mail tickets also weren't responded.
Hi woon_cherk,
I apologize for the delay in my response due to the holiday break and the high volume of inquiries. This has already been sent to our development team. Currently, the custom format always starts from 1.
We appreciate your understanding and patience on this matter.