Q: After coming back and trying to log in today...
Have not used for a while. I can no longer log in with email/password. When I log in with magic link I am told to activate my account. Obv. it was activated ages ago... On pressing activate account I receive this Access Denied Error: <Error> <Code>AccessDenied</Code> <Message>Access Denied</Message> <RequestId>RYBDE7ZQWYH93XSA</RequestId> <HostId></HostId> </Error>
I purchased the product 8 days ago. I tried to activate it and I am unable due to a technical error on the site. I have been sent multiple emails and I got no response.
Is hello@gajix.com the email we should use for support requests (is the one listed in the product purchase page)? Which support guarantees should I expect on the future? I am afraid that if I got no support during the sales phase, I will not be able to get any later on.
I really want to like this product. I hope we can solve the problem and improve the support workflows.
Creator do not care to answer. So I wrote to AppSumo support and after back and forth a couple of days they wrote to creator, just then he finally revived from deep letargy and activated my 2 codes. Creator most probably is nice but definitely do not care much for Sumo-lings. 🙃 App is 👍. App support is 🙄
Q: Uploading documents and include citing references in text would help
Hi, I would like to receive some information when uploading and applying documents with Gajix, and I found that many texts do not include any evidence of citing sources, which would be very useful to me and my work.
Could the creator please respond to my inquiry? I've reached out twice and haven't received a reply yet.
Q: Please reply / activate 2 codes
7 days ago I wrote a message that I got problems with activating my 2 codes - with screenshots. You never got back to me. I wrote the message to hello@gajix.com - and I'm not able to activate. PLEASE HELP. I just write here my message, because you do not reply after 7 days to my email.
Creator do not care to answer. So I wrote to AppSumo support and after back and forth a couple of days they wrote to creator, just then he finally revived from deep letargy and activated my 2 codes. Creator most probably is nice but definitely do not care much for Sumo-lings. 🙃 App is 👍. App support is 🙄
Q: Where is learn by topic and Ask question
only What do you want to learn?
and other taps are not found,Why?
wade_gajix
Oct 1, 2025A: Hello,
We are currently revamping the whole site. Learn a topic and ask a question are now visible. Can you please confirm?
Thank you,
Team GAJIX
https://gajix.com
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Verified purchaser
Okay, thanks it's visible now
Q: After coming back and trying to log in today...
Have not used for a while. I can no longer log in with email/password. When I log in with magic link I am told to activate my account. Obv. it was activated ages ago... On pressing activate account I receive this Access Denied Error:
<Error>
<Code>AccessDenied</Code>
<Message>Access Denied</Message>
<RequestId>RYBDE7ZQWYH93XSA</RequestId>
<HostId></HostId>
</Error>
Share GAJIX
Verified purchaser
I have the same issue. Did you get any solution?
Q: Unable to activate codes or get any support
I purchased the product 8 days ago. I tried to activate it and I am unable due to a technical error on the site. I have been sent multiple emails and I got no response.
Is hello@gajix.com the email we should use for support requests (is the one listed in the product purchase page)? Which support guarantees should I expect on the future? I am afraid that if I got no support during the sales phase, I will not be able to get any later on.
I really want to like this product. I hope we can solve the problem and improve the support workflows.
Share GAJIX
Verified purchaser
The same with me. I wrote to Gajix and AppSumo. No one really cares. Very dissapointing.
Verified purchaser
Creator do not care to answer. So I wrote to AppSumo support and after back and forth a couple of days they wrote to creator, just then he finally revived from deep letargy and activated my 2 codes. Creator most probably is nice but definitely do not care much for Sumo-lings. 🙃 App is 👍. App support is 🙄
Q: Uploading documents and include citing references in text would help
Hi, I would like to receive some information when uploading and applying documents with Gajix, and I found that many texts do not include any evidence of citing sources, which would be very useful to me and my work.
Share GAJIX
Verified purchaser
Could the creator please respond to my inquiry? I've reached out twice and haven't received a reply yet.
Verified purchaser
Could the creator please respond to my inquiry? I've reached out twice and haven't received a reply yet.
Q: Please reply / activate 2 codes
7 days ago I wrote a message that I got problems with activating my 2 codes - with screenshots.
You never got back to me. I wrote the message to hello@gajix.com - and I'm not able to activate. PLEASE HELP. I just write here my message, because you do not reply after 7 days to my email.
Today I wrote you a reminder.
Kind regards-
Share GAJIX
Agree, I have the same problem. I have also written several emails to try to fix it without response yet
Verified purchaser
+1
Verified purchaser
Creator do not care to answer. So I wrote to AppSumo support and after back and forth a couple of days they wrote to creator, just then he finally revived from deep letargy and activated my 2 codes. Creator most probably is nice but definitely do not care much for Sumo-lings. 🙃 App is 👍. App support is 🙄