siobhan28siobhan28
siobhan28
Apr 1, 2024

Q: Hi, Interested in this product, but have a couple of Qs that I couldn't find answers to in the knowledge base and FAQ section.

1 - I note test credits do not accrue each month, i.e. if you use 5 and then a new month starts you only top up to 10, not to 15 (correct me if I am mistaken). If I purchase extra test credits do these expire at the end of the month (eg. I have 15 at month end and it drops down to 10)?

2 - What time frame are you looking at for non-proctor tests to be available? The amount of people a lack of webcam will impact for my use case is high. I also do not care if they google the answers, the topic is so niche that generic google responses aren't going to help the candidates if they're unprepared and I feel confident that the time limit on the test will be enough to dissuade people from wasting valuable time searching an answer when there is every likelihood they'll end up failing because it timed out. However, having taken multiple proctor tests for uni, I know how difficult it can be to find a room or location that meets all the parameters and I don't expect others to be able to submit to those conditions.

If non-proctor tests are not close to being realised, is it possible to set specific requirements for a proctored test - like not needing a camera and or (more importantly) not having restrictions on if people are around the person (because I suspect many of my use case candidates will be taking the tests in open plan offices with their headphones on).

Alright, hope I wrote that in a way that made sense. Thanks in advance.

Founder Team
Adi_A

Adi_A

May 14, 2024

A: Hi siobhan28,

Thank you for reaching out. Below are the answers to your questions:

Test credits: You're right! Test credits are reset every month and do not carry over. So, if you use five credits in a month, they will be reset next month based on the stacked coupons. Any extra purchased credits expire once you use them.
Non-Proctored tests: We understand your preference for non-proctored assessments, but we firmly believe in the importance of proctored tests for maintaining the integrity and reliability of our evaluation process. Proctored tests prevent cheating, ensure accuracy and fairness, and safeguard our company's reputation. By monitoring candidates during the assessment, we can provide standardized conditions, resulting in accurate and reliable results. This commitment to integrity and fairness benefits organization and the candidates, ensuring that hiring decisions are based on genuine skills and qualifications. Additionally, Gappeo assessments can be taken on mobile and tablet devices, offering a good candidate experience. Please email [email protected] with more details about your customization request for non-proctored assessments so we can assist you further.

I hope this clarifies things.

Best regards,
Adi

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Also. Can the reports be emailed as PDFs from the platform? I got the trial version, and I could not see a way to do it on the free version.

Founder

Dear jrivera.indiana,

Thanks for trying Gappeo. Hope you liked it :)
Yes, we are adding an option to download the candidate reports in PDF format by next week. We will add the report emailing feature to the product feature list.

I hope this helps.

Cheers
Adi

Hi Adi,

Thanks for replying so quickly. In the FAQ section, it says non-proctor tests are planned for future. Is that no longer the case?

Cheers,
Siobhan

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