4.0
Taco ratings
Customers appreciate Gappeo for its extensive library of pre-built tests, user-friendly interface, and responsive customer service. Some users have reported minor issues with email customization and occasional login glitches. With an overall rating of 4.3 and a 60-day money-back guarantee, Gappeo is a solid buy for those in need of a talent and skills assessment platform.
AI-powered summary of customer reviews
Verified purchaser
Total absence of customer support, as well as the lack of White Label and CNAME features.
I bought a code two days ago, but I was surprised to find that the company is publishing misleading information in their product description about the inclusion of CNAME and White Label. I checked everywhere in the settings area, but found nothing. I emailed their customer support directly, but I haven't received any reply.
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Verified purchaser
Support and Application are questionable
I purchased this a few days ago. The platform seems very well polished. When I log in to my account, I'm logged back out. I emailed support about CNAME, as I didn't see the option. They told me to check under settings, and it is not under settings or anywhere. Emailed them again, and it's been 2 days, and I have not heard from them. I'm unsure if they are still actively monitoring or developing this platform. AppSumo needs to do a better job at vetting these companies. I will update this review if and when they resolve the issue, or if I decide to refund the product.
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Verified purchaser
Helping with my Teams
Gappeo is a helpful tool.
With my team, instead of guessing what people need to work on, I can see where the gaps are.
In my work with my coaching clients, same story. the assessments reduce the time taken to identify specific gaps. Makes it easier to know where to focus our energy.
Adi_A
Jul 10, 2025Hello Sumoling,
Thank you for your feedback!
We're glad Gappeo is helping you and your team quickly identify gaps and focus your efforts. If you ever have suggestions, we’re here to help!
Regards,
Adi
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Verified purchaser
Affordable Assessment Solution
I needed an online testing platform with a bank of tests that I can use with my online students, and Gappeo delivered. Not only can you select from a variety of assessments and combine them (up to 5) into one, but you can create your own, with your own questions as well. Gappeo also has great customer service and offers online meetings for training.
Adi_A
Jun 9, 2025Hello serseaeducation,
Thank you for the wonderful feedback!
We're glad Gappeo is helping you support your students with flexible test options, and that our support team has been helpful. We're always here if you need anything!
Regards,
Adi
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Verified purchaser
Half baked product and missing features
No one can argue the importance of such tool for any business owner but it's missing important features.
Their invitation emails cannot be fully customised. For example, they keep Goppeo social media links in the signature section of the email and you can't edit it.
The email header image cannot be changed, and shouts Gappeo.
The assessment landing page has a spotlight image as if something is broken, and again, you cannot customise anything.
You cannot set the change or extend the time of the Gappeo pre-built test.
Couldn't find any help resources. Even their support page is just a form with no option to chat or a way to follow up on your support tickets.
On top of that, most links on their AppSumo page are not working. For example, roadmap link leads to an empty trello board and the request a demo is a broken freshdesk link.
Everything makes me feel that the product is not getting enough care and attention
I am keeping the tool for now till I see how their team will respond to the above.
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