A: Hi TBCT 🤝

1. Is the full customization of the Chat Widget is available with the Tier1 plan?
So will I be able to add to the widget my own branding and disable GetLead branding (Powered by GetLEad.Page)?

➤ "Powered by GetLEad.Page" can be turned off from Tier1.
Personalization of the widget content is available from Tier1.
Widget colors - also from Tier1.
Own SMTP, adding SocialMedia links and your above-mentioned website address to emails, personalizing the content of emails - from Tier3

2. Can the necessary videos be downloaded, so we will not lose them after 7/14 days?
➤ Yes, of course. You can download each recording.

3. Can I set which chat functions (for example: chat + video, or voice + video, or only chat) will be available for the customer?
➤ Chat is always there. Currently you can set configurations:
- chat
- chat / video
- chat / voice
- chat / video / voice

We are working on keeping the options video only / voice only / voice + video also.

4. Does your tool recognize returning customers (cookies!), So consultants will see previous interactions?
➤ Currently, the tool recognizes which time a given person calls us (user information is shown in the customer details). We will also add an option to merge the user's conversation history.

5. Can we differentiate the greetings between first and returning customers?
➤ No. Currently, each user receives the same greeting.

5. If I have 2 different shops, will I be able to customize the widget differently per shop / url * (for example with different colors and branding)?
➤ Yes, you will. Remember to assign other departments (other pages) to a specific widget.
* If indeed the stores are your property. The option you buy on AppSumo does not allow you to resell your accounts to your customers. As the account owner, only you have access to the recordings, and each person from a given department has access to the history of conversations of other consultants belonging to the given department.

6. I have a difficulty in understanding:
"White labeling - Your own logo in emails, social links, company name or own SMTP. This feature is accessible for agencies, clients of agencies, and GetLead clients with # GET3 + plan"
Do you maybe have that feature shown in a video? I would like to see what that means exactly.
➤ No. We have created a tutorial in the panel, where there is a full description of what to do and where. You can test and return if our tool does not meet your expectations :)

As I have already described in point 1 - these functions are from Tier3 (purchased on AppSumo), Get3 (purchased directly from us on the website) or for the Agency (an offer purchased from us on the website).

Cheers!