Q: Hi i did email your support and I have had no response?
I also find it a bit odd that the product you are selling - you dont actually have in use on your website?
I have a few issues that I am hoping you can help with...
1) i have de-selected the video option and saved it but it keeps reverting to turned on (I only want chat and voice call at the moment) its very frustrating!
2) I'd like to set times in which it will auto change between available and offline so that I dont have to manually change it everytime - is this something I can do?
3) where do I change the 'offline' message as i can not find that option?
4) is there/will there be a android app for this so that I can have it on the go? My business requires me away from the desk so would like to be able to respond on the move and also get notified of people on my site/messages whilst set to offline because if I am free I could jump online
Thank you
Karolina_GetLead.page
May 15, 2024A: Hi!
Hello!
1) Please check again, it should be ok :)
2) no, we do not currently have this option. If you would like this option - how about if you set the widget on from 9:00 am to 3:00 pm, your employee will leave faster and the widget will still be marked as online? We solved it like this - you are in the panel - you are online, but you have the option to switch to offline, e.g. to visit the toilet
3) there is a switch on the top left - you change it by pressing online / offline.
4) we are still working on it.
Greetings!