Bo90357Bo90357
Bo90357
Aug 29, 2021

Q: Hi Richard, Having tested and participated in a couple of your events, I can say that your platform is really cool and works well.

But to my dismay, I wanted to register for someone else's event today and used my wife's email. Within a single second (great integration by the way), she received a welcoming email from you - NOT from the event organizer. It is a great friendly email, but leads to GoBrunch Blog, which in turn leads to your 1-on-1 meeting and/or tutorials. Great way to promote GoBrunch.

However, I believe I speak for everyone in this community - or anywhere else actually - that the welcoming email is really a pain in the arse. We, as organizers need a chance to reach our attendees first. When we do, OUR welcoming email should contain a link and instructions to OUR event.

What happens now, someone registers for an event (not your event) and they receive a welcoming email that has NOTHING to do with the event they JUST REGISTERED FOR.

However you want to look at this, this totally neutralizes any integration workflow we as organizers might have in place. Please address this.

My suggestion to you was to "delay" the welcoming email by an hour at least. It's just another param in the flow.. Your answer was that we could simply not ask folks to register..but I do want them to register. I have no problem with that, when I need a list of attendees. I like the 2 options. But I am asking you to consider that we, the organizers of an event, should be given the option to be the ones welcoming our guests first.

By the way, because we used my wife's email, now after registering she has a FREE plan that beats the load of money we paid for Hopin back in the day. So that's cool, thank you.

But let us welcome our guests first please. Our guest now receive an email from someone they do not know, have no prior relationship with, etc.. They simply register for our event and suddenly have one heck of a free account on GoBrunch..

TY

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Following up here for everyone's benefit. I spoke with their team and they are looking into a solution. My idea was for them to split their funnel in 2, therefore new registrations that come from other people's events can have a delay param for that welcoming email, while the registrations that come from GoBrunch can have the welcoming email delivered instantly as it is right now.

I hope this gets implemented rather urgently as it is a fundamental aspect of the relationship between an organizer and their attendees.

Funny enough, this is the ONLY THING WRONG with GoBrunch. A gem indeed.
TY

Founder

Thanks for the suggestion, Bo. And glad to see you interacting with the GoBrunch community. Cheers.

So Go brunch, is there a solution here? as organizers we build reputation and our own branding. How can we change this welcoming email?

Founder

We already removed the welcoming message for the registered attendees following your recommendation. Cheers.