GoBrunch Reviews

There are times the site works great, and there are all kinds of bugs as well. The concept it unique enough that you want to work around the limitations, but taking 20+ minutes for a room to load is inexplicable and unacceptable. I'm sitting on a 300mb connection, and all other sites in my browser load fine, but GoBrunch appears to have oversold their unlimited access and refuses to upgrade their servers - resulting in unacceptable results for business purposes.

if you find a time of day that nobody is online, maybe this will work for you. I had high hopes, but completely disappointed. The fact that literally nobody ever responds to a trouble ticket should give you an indication of where this company is heading as well as its users. Expect a slow painful death of service until one day it just no longer operates.

In a way, I feel bad writing this because one of the developers, Richard, spent about an hour helping me get everything set up after I purchased the product. He is very kind.
I was already put off by how dated the platform looked, but I assumed that, as the company grew and received more funding, they would steadily improve it.

Unfortunately, six months later, they're still selling the product on AppSumo, yet NOTHING seems to have changed. Their public roadmap seems that it hasn't been updated for months, which doesn't inspire much confidence. Even the roadmap itself feels poorly organized:
https://trello.com/b/IOmSyM48/gobrunch-public-roadmap

Some of the biggest issues I encountered are:

- Creating a "space" page is surprisingly confusing. The different page types are poorly named, and it's not clear how they differ from one another.
- Setting up a paywall is far from intuitive, and linking a community to your event is equally confusing.
- The product is advertised as a white-label solution, yet the GoBrunch branding still appears in several places. I have a group of spaces linked to my domain name. When I try to visit the link, I see the Gobrunch logo for example.
- It is SO SLOW. Oh my God... 2006 internet slow...
- There's a bug that has existed for months where clicking on a room from the admin panel simply makes the page blink without letting me enter it.
- Customizing the space is unnecessarily tedious and frustrating.

-The one feature that genuinely sets GoBrunch apart is the ability to fully customize the environment with your own backgrounds. Unfortunately, the built-in AI image generator is extremely outdated as it feels like using one of the first image generation models from four years ago. laughable results. I ended up using ChatGPT to create my backgrounds instead, but getting the correct dimensions requires additional work.
- The chat interface is extremely limited and feels like software designed in the 2000s...
- The mobile experience is nonexistent. In my experience, you can't even log into the platform properly from a phone.

Overall, GoBrunch has a genuinely unique concept and a few standout ideas, but the execution has fallen behind. It feels as though development has slowed dramatically, while the product continues to be marketed as if it were actively evolving. For a platform that still positions itself as a modern solution, I expected much more progress over the past six months. Usually I never give only 1 star, because there is always worse. But no, the lack of communication with the clients and the lack of desire to evolve the product even after having made a bunch of money is unacceptable. I feel like I've been ripped off. I can't use this product at all.

GoBrunch has completely changed the way I interact with my clients online. As a conflict mediator and consultant in the legal and criminal justice fields, maintaining a genuine human connection is essential to my work. Most virtual platforms feel impersonal, but GoBrunch creates an environment that is engaging, interactive, and much closer to a real-life experience.

The platform is intuitive, flexible, and continuously improving. I appreciate the creative room design, customization options, and the ability to create spaces that feel welcoming and professional at the same time. My clients respond positively to the experience, and it helps foster meaningful communication that is often lost in traditional video conferencing tools.
The support team is also excellent, and it's clear that the founders are passionate about innovation and user success.

If you're looking for a platform that goes beyond standard virtual meetings and helps create authentic human interactions, I highly recommend GoBrunch.

— Nadja Lebrón Ramos
Conflict Mediator & Legal/Criminal Justice Consultant

The biggest issue with GB is lack of reliability. You need to spend the first couple of minutes of any meeting telling your audience to refresh if they lose you. We've even had people ask if we have a zoom link because they are frustrated with audio quality and choppy video. The old bunch of GB groopies who loved the platform but hated the tech issues even spoke about merch such as tshirts with "Just refresh" written on them because that's what you need to do. On going to a room you need to wait anything from 10 to 60 seconds for it to load. No matter what, the user is always blamed - despite having purposely used compressed background images etc. The founder simply says these issues don't happen to his team. That's no way to be when so many of your customers are reporting the same thing. You've seen them leave you for your new competitor who literally built his competing business to address the issues in GB (he was a customer until then!). Richard is a nice guy and GB is a fantastic idea, so the critique here is out of friendly frustration with a product that should be excellent....please Richard, listen to your customers, look at what has happened and work on the reliability of audio and video before anything else. Thank you and good luck.

I purchased the software quite a while ago, but I’m still unable to use it. When I use it for meetings, some users can’t log in, and others are kicked off without any action from the host. Some also have trouble hearing clearly. I met with the founder, discussed the issues, and provided a firsthand demonstration with some users. It has been more than a month, and I haven’t heard back; the issues remain unresolved. I like the software and had high expectations for it. I’m currently using Google Meet for my meetings because I’m still unable to use the software, and I don’t encounter these issues there. I am very disappointed with this situation.