The biggest issue with GB is lack of reliability. You need to spend the first couple of minutes of any meeting telling your audience to refresh if they lose you. We've even had people ask if we have a zoom link because they are frustrated with audio quality and choppy video. The old bunch of GB groopies who loved the platform but hated the tech issues even spoke about merch such as tshirts with "Just refresh" written on them because that's what you need to do. On going to a room you need to wait anything from 10 to 60 seconds for it to load. No matter what, the user is always blamed - despite having purposely used compressed background images etc. The founder simply says these issues don't happen to his team. That's no way to be when so many of your customers are reporting the same thing. You've seen them leave you for your new competitor who literally built his competing business to address the issues in GB (he was a customer until then!). Richard is a nice guy and GB is a fantastic idea, so the critique here is out of friendly frustration with a product that should be excellent....please Richard, listen to your customers, look at what has happened and work on the reliability of audio and video before anything else. Thank you and good luck.