GoDesk Reviews

Most of my clients are in the back-watered countries ie. Canada and United States and they prefer email / text / call. And since I met godesk an email focused ticket system, it's helped me organized the clients request quite abit.
One work space is setup with a paid g-workspace email alias + forwarding, was a bit confusing to setup but got it working.
Another workspace is setup with a barely used corporate m365 email, this one was more straight forward and just had to clear all the subscriptions the email is getting updates for.

Now the tickets are no longer going to a single person, but instead it goes to a team and it really helps with the workload balancing. Good solution and working appsumo deal that can be deployed and used right away, no need to wait 2 years for it to functional.

Ps. I even started making the knowledge base, which is quite easy to manage and build with.

it is functional and deployable today. Good job and keep up the good work on deepening the functions!

Hey GoDesk Team,

As a SaaS startup company, we were looking for a simple Help Desk and Help Docs solution that we could afford so we of course went to AppSumo to look.

After reviewing and comparing your platform with others on AppSumo, your UI looked the easiest and your features were well-suited to our current needs.

So, we decided to purchase your app.

Initially, while your app had a nice UI and UX that suited our needs as a SaaS company, it was honestly a "little" of a rocky start due to system stability problems.

As a Sumoling, and realizing the state of many apps on here are in their "early launch stage", before pulling the plug on any app, I tested their:
1. Customer support response time
2. Quick resolution time for immediate concerns
3. Willing to listen to our feature requests for their future roadmap
4. Execution of completing new feature requests

Well, these guys are committed and for real...
...you all have delivered in all 4 areas above every week and have proven to me tha that you are continuously re-investing in your platform and listening to us Sumolings like a good "business partner".

As of today, I purchased more codes to expand the usage of GoDesk across our other teams.

We all have more work to do in our journey as SaaS Startup - keep it up and we'll stick with you!

Great job Tom and the rest of the GoDesk team - hope to inspire you guys and other AppSumo apps to get to the next level!!!

Unfortunately, quite a lot of issues. I could not implement my own support desk, stumbling onto bug after bug. A week later, refunding.

My guess, guys tried to implement too many functions, and they just were never polished.

I've tried quite a few Support systems and GODesk is by far the best. Definitely like Tom who jumped on a quick zoom call to fix a minor issue. Bought 3 codes and am extremely happy.

My partner and I maintain updates, service requests, and hosting for 100+ client websites. We've been successfully using MeetVolley for clients who prefer a hands-on method of requesting support. However, most of our clients prefer emailing us requests. In comes GoDesk....

This weekend, I discovered GoDesk and decided to take it for a spin. The UI is simple and I successfully created test client users and the platform created tickets for incoming test email support requests.

I incurred one small issue with loading sample tasks and Tom quickly resolved it. I didn't see a way for my clients to create user accounts and log in and view support requests. Tom assured me the feature would soon be live. Good stuff!

I see a great future for GoDesk and appreciate Tom's communication. It's worth the grab, 5 tacos for now.