Most of my clients are in the back-watered countries ie. Canada and United States and they prefer email / text / call. And since I met godesk an email focused ticket system, it's helped me organized the clients request quite abit.
One work space is setup with a paid g-workspace email alias + forwarding, was a bit confusing to setup but got it working.
Another workspace is setup with a barely used corporate m365 email, this one was more straight forward and just had to clear all the subscriptions the email is getting updates for.

Now the tickets are no longer going to a single person, but instead it goes to a team and it really helps with the workload balancing. Good solution and working appsumo deal that can be deployed and used right away, no need to wait 2 years for it to functional.

Ps. I even started making the knowledge base, which is quite easy to manage and build with.

it is functional and deployable today. Good job and keep up the good work on deepening the functions!