udmanudmanPLUS
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Member since: Aug 2022Deals bought: 47
5 stars
5 stars
Posted: Aug 22, 2023

Simple + great team!

Hey GoDesk Team,

As a SaaS startup company, we were looking for a simple Help Desk and Help Docs solution that we could afford so we of course went to AppSumo to look.

After reviewing and comparing your platform with others on AppSumo, your UI looked the easiest and your features were well-suited to our current needs.

So, we decided to purchase your app.

Initially, while your app had a nice UI and UX that suited our needs as a SaaS company, it was honestly a "little" of a rocky start due to system stability problems.

As a Sumoling, and realizing the state of many apps on here are in their "early launch stage", before pulling the plug on any app, I tested their:
1. Customer support response time
2. Quick resolution time for immediate concerns
3. Willing to listen to our feature requests for their future roadmap
4. Execution of completing new feature requests

Well, these guys are committed and for real...
...you all have delivered in all 4 areas above every week and have proven to me tha that you are continuously re-investing in your platform and listening to us Sumolings like a good "business partner".

As of today, I purchased more codes to expand the usage of GoDesk across our other teams.

We all have more work to do in our journey as SaaS Startup - keep it up and we'll stick with you!

Great job Tom and the rest of the GoDesk team - hope to inspire you guys and other AppSumo apps to get to the next level!!!

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