GoPDF Questions

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Q: 300 PDF edits per month

does it mean 300 sessions editing the PDF file or for example each character considered an edit ?

mohammad828Dec 23, 2024
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Q: chat with pdf, max pdf size

in previous answers you state max pdf size is 8- MB but now

in the app it says max size is 10 MB ????

and my 3 projects that were in the account have disappeared

this gets worse !!

bhagsyPLUSNov 15, 2024
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Founder Team
Muhammad.Anzal

Muhammad.Anzal

Nov 19, 2024

A: Hello,

We apologize for the confusion and any inconvenience caused. The difference in the stated file size limit was due to testing while deploying a new update for our AI chat feature. We're excited to share that we've now increased the limit to allow multi-chat functionality simultaneously, providing a smoother and more robust experience.

Regarding your missing projects, we understand...

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Q: Mobile App Lifetime

We are offering the mobile app for 1 year. (:

NOT A GOOD OPTION WITHOUT A MOBILE APP.

Could you please offer a plan with MOBILE APP lifetime? because without a mobile app, it does not look like a worthy option to buy.

Regards

idlink014Nov 9, 2024
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Founder Team
Muhammad.Anzal

Muhammad.Anzal

Nov 11, 2024

A: Hello,

Thank you for your feedback! Our lifetime offer was designed specifically for access to the web platform, ensuring ongoing access to all updates and features there. We included a 1-year mobile app subscription as an extra promotion exclusively for AppSumo users.

We appreciate your interest in a lifetime mobile app option and will consider it as we plan future offerings. Thank you for...

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Q: I sent email but no reply

my account got stuck on processing

so it would not open a chat or do anything

as it was always processing

and you do not respond to email or questions, this has been unusable for weeks
it will not start a new chat or do anything until the processing has finished but it never finishes as it is stuck

bhagsyPLUSNov 7, 2024
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Founder Team
Muhammad.Anzal

Muhammad.Anzal

Nov 8, 2024

A: Hello,

We apologize for the delay in responding and for the frustration this issue has caused. Could you please let us know if you’ve tried the new version of our website? The latest update addresses many performance issues, so we're hopeful it will resolve this "processing" issue.

If you’re still experiencing the same problem on the new version, could you please send us a screenshot of the...

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Q: Edit pdf in the browser like PDF Candy?

Hi Erhan,
do you have any plans to implement editing of a text like this editor here in the cloud editor?
I know currently this is possible only if there is only text, what if there are images, tables and other elements?

Konstantin_KCPLUSNov 7, 2024
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Founder Team
Muhammad.Anzal

Muhammad.Anzal

Nov 7, 2024

A: Hello,

Our current editor doesn’t support editing PDFs that contain images, tables, or other complex elements directly. For image-based PDFs, the content first needs to be converted to text using OCR. We recognize the importance of this feature and are exploring ways to enhance our editor to handle mixed-content PDFs in the future.

Thank you for your feedback, and stay tuned for updates!

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