I am trying to upload SCORM files and I'm having a bit of a struggle.
Founder Team
GoPlus
May 14, 2024
A: Hi Tamica, We have replied to the ticket you have submitted already but here is the answer to your question as well. Here is a general guide on how to upload SCORM files to our LMS:
1. Access Your LMS: - Log in to your LMS account with your credentials.
2. Navigate to the Course or Content Area: - Locate the area where you want to upload the SCORM package.
This wasn't helpful and I don' t have a reply to the ticket in my email, I even checked SPAM. If uploading the zip file worked, I wouldn't have put in a ticket. I get an error that says that I can't upload files of this type.
Q: Am just using the trail the upload video not workin
Founder Team
GoPlus
May 15, 2024
A: Dear Ibrahim,
Thank you for trying out our trial version, and we apologize for the inconvenience you're experiencing with video uploads. To assist you further and understand the issue better, we kindly request that you create a video using Loom or a similar screen recording tool.
In the video, please:
1. Explain the specific problem you're encountering with video uploads. 2. Demonstrate the...
Q: I would like to ask, is this software multilingual?
Founder Team
GoPlus
May 15, 2024
A: Dear Customer,
Thank you for your inquiry. We are pleased to inform you that our software supports multiple languages, making it possible to offer your platform in various languages to cater to your global audience.
Currently, we support English, Spanish, French, German, Arabic, Russian, and Turkish, which align perfectly with the languages you mentioned. This means you can provide a...
Q: Your customer support leaves much to be desired.
I reached out to your team over two weeks ago to see if they could replicate issues with the LMS not tracking SCORM package completion. They said they needed time to look into it but they still have not gotten back to me even after I followed up.
Founder Team
GoPlus
May 14, 2024
A: Dear Customer,
Thank you for bringing this to our attention, and we apologize for any inconvenience you have experienced. To help us better understand the issues you're encountering with the LMS and SCORM package completion tracking, we kindly request that you record a video demonstration using Loom or a similar screen recording tool.
Recording a video would greatly assist our technical team...
Q: Hi do you have a help section somewhere?
I am trying to upload SCORM files and I'm having a bit of a struggle.
GoPlus
May 14, 2024A: Hi Tamica,
We have replied to the ticket you have submitted already but here is the answer to your question as well.
Here is a general guide on how to upload SCORM files to our LMS:
1. Access Your LMS:
- Log in to your LMS account with your credentials.
2. Navigate to the Course or Content Area:
- Locate the area where you want to upload the SCORM package.
3. Initiate the Upload:
- Look for...
Share GoPlus LMS
Verified purchaser
This wasn't helpful and I don' t have a reply to the ticket in my email, I even checked SPAM. If uploading the zip file worked, I wouldn't have put in a ticket. I get an error that says that I can't upload files of this type.
Q: When you click on the link to your site, it shows as suspended.
Share GoPlus LMS
Still suspended as of Sept 11
Q: Am just using the trail the upload video not workin
GoPlus
May 15, 2024A: Dear Ibrahim,
Thank you for trying out our trial version, and we apologize for the inconvenience you're experiencing with video uploads. To assist you further and understand the issue better, we kindly request that you create a video using Loom or a similar screen recording tool.
In the video, please:
1. Explain the specific problem you're encountering with video uploads.
2. Demonstrate the...
Share GoPlus LMS
Q: I would like to ask, is this software multilingual?
GoPlus
May 15, 2024A: Dear Customer,
Thank you for your inquiry. We are pleased to inform you that our software supports multiple languages, making it possible to offer your platform in various languages to cater to your global audience.
Currently, we support English, Spanish, French, German, Arabic, Russian, and Turkish, which align perfectly with the languages you mentioned. This means you can provide a...
Share GoPlus LMS
Q: Your customer support leaves much to be desired.
I reached out to your team over two weeks ago to see if they could replicate issues with the LMS not tracking SCORM package completion. They said they needed time to look into it but they still have not gotten back to me even after I followed up.
GoPlus
May 14, 2024A: Dear Customer,
Thank you for bringing this to our attention, and we apologize for any inconvenience you have experienced. To help us better understand the issues you're encountering with the LMS and SCORM package completion tracking, we kindly request that you record a video demonstration using Loom or a similar screen recording tool.
Recording a video would greatly assist our technical team...
Share GoPlus LMS
If you are here to support me every step of the way, why isn't your support team replying to my emails? It's been two weeks!