GoZen Forms.Ai

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Q: Have you fixed the bug where emails don't get sent? You

Have had this LTD for a few years but can't use it because it does not send auto replies to the user after completing the form and certainly does not send the email notification to my email. Leaves me in an awkward position where I can't use this or I'll miss form responses.

Such a basic functionality that I've asked very politely on several occasions to be fixed. Proceed with caution.

Edit: have not exceeded the 200 emails quota. Ever. Not even close.

alex152PLUSEdited Oct 6, 2024
Founder Team
Aishwarya_GoZen

Aishwarya_GoZen

Oct 7, 2024

A: Hi, For the LTD plan, we offer a limit of 200 emails. If you've exceeded this limit, the auto-replies and notifications won't be sent. Please check your email usage. If you haven't exceeded it, reach out to our live chat support, and our team will assist you further.

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Posted: Oct 7, 2024

Hey, as I mentioned, I can't use the forms because the basic notification emails don't go out. I've tested from a range of different emails with no success.

No where near the quota.

I have reached out several times in the last year asking for help on this. Last time I tried I was told to find my own outbound email sending service because they couldn't find a fix 😂

Founder
Posted: Oct 7, 2024

Can you please reach out to our live chat again, our team will assist you with this. Thanks : )