GoZen Forms.Ai Reviews

I purchased GoZen Forms.Ai because it was advertised as providing “Lifetime access,” “All future Premium Plan updates,” and continued access to future features.

Now my access has been restricted because of a payment and contractual dispute between GoZen and AppSumo—a dispute that customers had absolutely nothing to do with.

According to AppSumo’s announcement, AppSumo had already paid GoZen in full for its previous campaigns and paused only the most recent payment after GoZen breached its agreement. AppSumo also states that it repeatedly tried to resolve the issue, but GoZen would not cooperate in restoring customer access.

If that account is accurate, GoZen is using paying lifetime customers as leverage in a business dispute. Customers paid for the product in good faith. Restricting our accounts because of a disagreement with AppSumo is completely unacceptable.

AppSumo says my purchase is outside its “We Got Your Back” protection period, so instead of a refund, affected customers are being offered FormRobin as a replacement.

I did not purchase FormRobin. I purchased lifetime access to GoZen Forms.Ai.

Customers should not lose access merely because two companies are fighting over payments or contracts. Either GoZen must restore every legitimate lifetime account, or affected customers should receive a full credit refund.

A “Lifetime Deal” should not become worthless because of a private business dispute. This experience has destroyed my trust in both GoZen and the lifetime-deal model.

Like others this form builder was decent, but nothing special. Something that was only good because it was a LTD. I also received the message to subscribe or my account would be removed due to drama with AppSumo. This is the second product I have purchased that didn't keep their promise.

Hey guys,
I lost my gozen access.
here is the message :
"We deeply regret the inconvenience caused by the current limitation issue on your account. This situation stems from a delay in payment processing between AppSumo and GoZen, which has impacted our ability to allocate additional resources to your account.

GoZen has waited for over 100+ days of non-payment by AppSumo, before making a tough decision like this. Proof on non-payment by AppSumo is below,

We understand how frustrating this must be for you, and we want to assure you that we are doing everything possible to find a solution. In the meantime, here are some steps you can take to ensure continuity and avoid disruption:

Switch to a monthly subscription: This option guarantees resource limits and priority support since we have complete control over these plans.
Backup your data: If you prefer not to switch, please take a backup of your data within the next 7 days to safeguard against any interruptions.
Your patience and understanding mean a great deal to us as we navigate this challenge together.

Please don't hesitate to reach out if you have any questions or need assistance during this time.

Please note that access will be terminated by the end of tomorrow if no action is taken.

Thank you for your support!"

At best, this product is basic. It functions, but it's nothing special. It's a form builder. There's no wheel to reinvent or "disrupt" as the cool startups say these days. There.

Frankly, I'm quite peeved. I received no notification earlier this year from AppSumo letting me know of the refund grace period. Obviously, it's months later. I no longer qualify for credit returns. With Gozen and Adilo abandoning their lifetime deal customers this year, I'm starting to lose faith in the LTD market altogether. My trust is flimsy at best in both marketplaces and apps.

Here's the message I just received when logging into my account for reference - I don't care who is in the right or wrong. Just stop punishing the customers you literally used to grow your business when we no longer fit what you want. Gozen legit only hosted forms. That's it. Stop pretending it costs millions of dollars to host forms...be so for real.

I will never give Gozen or its parent company (if any) a dime moving forward. This is the biggest whiplash to your customers possible.

NOTE FROM GOZEN:

Important Notice About Your Account

We deeply regret the inconvenience caused by the current limitation issue on your account. This situation stems from a delay in payment processing between AppSumo and GoZen, which has impacted our ability to allocate additional resources to your account.

GoZen has waited for over 100+ days of non-payment by AppSumo, before making a tough decision like this. Proof on non-payment by AppSumo is below,

We understand how frustrating this must be for you, and we want to assure you that we are doing everything possible to find a solution. In the meantime, here are some steps you can take to ensure continuity and avoid disruption:

Switch to a monthly subscription: This option guarantees resource limits and priority support since we have complete control over these plans.
Backup your data: If you prefer not to switch, please take a backup of your data within the next 7 days to safeguard against any interruptions.
Your patience and understanding mean a great deal to us as we navigate this challenge together.

Please don't hesitate to reach out if you have any questions or need assistance during this time.

Please note that access will be terminated by the end of tomorrow if no action is taken.

Thank you for your support!

Issue well described in previous reviews