Layout of Gozen forms when viewed on mobile device

Question

We are using the \u0022slides\u0022 option when creating our Gozen form.\u000aWhen viewed on desktop device, the text size of the questions is ok.\u000aBut when viewed on mobile device, the text size of the questions is extremely small relative to the phone\u0027s screen size. \u000aPlease see screenshot of this here: https://snipboard.io/Tn5wCQ.jpg\u000a*What steps can we take to make the text size of the questions readable or responsive when viewed on a mobile device?

Aishwarya_GoZen · Answer

Hi, To adjust the text size of questions, go to the form themes, click the edit button, and set your font size to Small (S), Medium (M), or Large (L). If this doesn\u0027t resolve the issue, please reach out to our live chat for further assistance. Thank you!

admin691 · Answer

Dear Aishwarya, thanks for the reply!\u000aI have edited my custom theme to use font as Large (L) but this does not help much on mobile as the \u0022layout\u0022 as seen on a mobile device is still unchanged.\u000aI have reached out to live chat but there is no response.\u000aMy text messages are reflected as \u0022seen\u0022 but there is no reply.\u000aI seem to be chatting with myself.\u000a*What steps can I take to resolve this issue?

admin691 · Answer

Dear Aishwarya, any updates?\u000aSo far, I am experiencing this \u0022failure to be responsive\u0022 issue on the mobile devices that I personally own:\u000ai. Iphone 6s\u000aii. iphone X\u000aiii. iphone 12\u000aiv. LG V50s thinq\u000av. Redmi K20 Pro\u000avi. Samsung Galaxy S20FE

admin691 · Answer

Dear Aishwarya, any updates?\u000aStill no updates from Live Chat.\u000aBut I have kept the Live Chat window open, just in case they respond.\u000aSo I am standing by.

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