I bought a couple of licenses two weeks ago and struggle to get it done using standard installation (WP works fine). I sent 3-4 e-mails to support email of ne portal over the last 8-10 days - no reply yet. Can somebody help? I really love Gravitec but will need to ask for refund if I can't get it to work. Thanks a lot!
A: Hello, We see that you wrote to support@gravitec.net twice - on 09 May and 11 May. This channel is the best way to contact our technical support team and get help.
Both emails were promptly replied to with technical support comments: 👉 The first email was answered within 15 minutes, on the same day 09 May -> 🔗https://prnt.sc/txwDJdUzSvNM🔗 👉 We also responded to the second email with...
A: Hi Bob, Have you checked your spam folder? This sometimes happens due to the security settings of various email services, please check it. This may be the problem.
If you still can't find the email, please write to support@gravitec.net with your Gravitec login information. The technical support team will check your account and we will be sure to fix the issue.
A: Hi, We will check what the problem is. Please write to support@gravitec.net with your Gravitec login information. The technical support team will check your account and we will be sure to fix the issue.
A: Hello, We looked and see that on your platform you can connect external scripts to the site header, this means that you can definitely use our Wix/Tilda/Other integration method
Q: What is the best channel to ask for help?
I bought a couple of licenses two weeks ago and struggle to get it done using standard installation (WP works fine). I sent 3-4 e-mails to support email of ne portal over the last 8-10 days - no reply yet. Can somebody help? I really love Gravitec but will need to ask for refund if I can't get it to work. Thanks a lot!
Illia_Rudiuk_Gravitec
May 21, 2024A: Hello,
We see that you wrote to support@gravitec.net twice - on 09 May and 11 May.
This channel is the best way to contact our technical support team and get help.
Both emails were promptly replied to with technical support comments:
👉 The first email was answered within 15 minutes, on the same day 09 May -> 🔗https://prnt.sc/txwDJdUzSvNM🔗
👉 We also responded to the second email with...
Q: When you try to change your login email.
The email sent to the new address to change it never gets sent out. Making this feature obsolete.
Illia_Rudiuk_Gravitec
May 15, 2024A: Hi Bob,
Have you checked your spam folder? This sometimes happens due to the security settings of various email services, please check it. This may be the problem.
If you still can't find the email, please write to support@gravitec.net with your Gravitec login information.
The technical support team will check your account and we will be sure to fix the issue.
Q: I bought the deal, installed WP plugin and connected the site.
But when I test it, I do not see the pop-up come and also Gravitec Ai isn't working. Can you help?
Illia_Rudiuk_Gravitec
May 15, 2024A: Hi,
We will check what the problem is.
Please write to support@gravitec.net with your Gravitec login information.
The technical support team will check your account and we will be sure to fix the issue.
Q: Does it integrate with Magento sites?
Thanks
M_Gravitec
May 15, 2024A: Hello
Yes you can use Standard Integration to integrate with Magento CMS
Q: Hi Gravitec folks, Can I use Gravitec on a "Brilliant Directories" site?
Thanks
M_Gravitec
May 15, 2024A: Hello,
We looked and see that on your platform you can connect external scripts to the site header, this means that you can definitely use our Wix/Tilda/Other integration method