rchall000Q: How can we buy confidently higher tier if answer IS issues BUT "we’ve welcomed a surge of new users and..."?
Would like to buy a higher tier BUT can't when USER overload is said to be the reason ... for ALL the issues? That does not seem to be best practices nor fair to current users. What's the hurry here? Get it right with the current USER LOAD so we can going forward buy with confidence, please. Your software may turn out to be the best ever BUT can we really "try" that in production? Thanks
Dan_Growify
Jun 5, 2025A: Hi! We want to assure you that we’ve already taken concrete steps to address these challenges.
- We’ve scaled our infrastructure to handle increased demand more effectively. This includes optimizing servers and backend systems to ensure faster performance and greater reliability.
- We’ve expanded our support team and implemented a more efficient system to reduce response times and resolve issues more quickly.
- We’ve improved our internal processes to ensure more consistent updates and transparent communication with our users.
These changes have already made a significant difference, and we’re continuing to refine the platform based on user feedback. We’re committed to delivering a product you can rely on—and we’re confident you’ll notice the improvements.
If you have any further questions or need help, feel free to reach out! 🙌
– The Growify Team