Q: I have one question and one concern.
Hello,
I have one question and one concern.
My question is about what happens if, for example, someone comes from an Instagram ad, then returns organically via Google three or four days later, subscribes to my newsletter through a pop-up on my site, and then, after a month of receiving various emails, clicks and purchases a subscription offer on my platform. Will this entire journey be tracked correctly, tracing not only the initial interaction (Instagram ad and creative) but also the fact that an email was sent by Brevo, and that the sale originated from that email ?
My concern is that many people mentioning there’s no customer support, no follow-up, and no way to communicate with the team, and that feedback doesn’t seem to be taken into account.
This makes me hesitant to move forward with you :-(
Best regards
Vince
Dan_Growify
May 29, 2025A: Hi! 👋 Yes, Growify tracks all touchpoints in the customer journey — but the data you see depends on two key settings:
However, it depends on 2 key settings:
Attribution Window (3-90 days)
- 3 days: Only interactions within the last 3 days are considered; older activity is ignored
- 60 days: All activity within the past month is included, with detailed breakdowns by individual purchases (if customers made multiple purchases during this period)
- The longer the window, the more comprehensive the tracking
Attribution Model
- First-touch: Credits the initial interaction
- Last-touch: Credits the final interaction before conversion
- Other models distribute credit across multiple touchpoints
The combination of these settings determines which customer interactions are included in your attribution analysis.
Your Specific Example
- Attribution Window = 3 days: The conversion will be attributed to Brevo
- Attribution Window = 60 days: The customer journey will include all touchpoints -Instagram Ad, Google, Brevo + any direct or organic visits
On your concern about Customer Support, we’ve taken several steps to ensure a better experience for all users. Most importantly, we’ve expanded our team across development and support — which means we’re now responding much faster and resolving issues more efficiently.
Our team is more dedicated than ever, and we’re incredibly proud of the momentum and growth we’ve seen recently. We’re continuously shipping updates, improving integrations, and listening closely to feedback from our AppSumo community.
If you have more questions, feel free to reach out via our support chat — we’re always happy to help! 🙏