Frustrating
I haven't enjoyed this product. I found the tutorials were confusing and I don't find that it does everything it's supposed to do.
The build a template tutorial suggested I 'save a copy' when I was done editing my first email template. I didn't realize the 'save a copy' button was a drop down menu and what I really wanted to do was 'save changes.' So I ended up with 35 progressive versions of my email template when I was done.
Then I tried to upload my email addresses from Excel but the tutorial didn't specify that I build the list name first, and THEN upload. So it took me a long while to find when the upload button would appear. Once I figured that out, I saved my Excel file as a Google Sheet but then the app couldn't find the document in my Google Drive. So I resorted to uploading a csv file.
There is no ability to filter customers within the app. So I assume I have to filter in the Excel file, save as a new CSV and then upload a whole new list? But when I did that, and tried to upload the new filtered list- only the first email address was loaded.
I've been working on it all weekend and I'm about done. I walk away from it, try something new, walk away, try another work around, walk away. I'm about to walk away for good.
Alicia_Acumbamail
Oct 30, 2024Hi! First of all, we are sorry to read about your bad experience using Gumbamail. We take our users feedback very seriously. We take note of your comments to improve our UX and our tutorials to help you use our tool.