Q: Is the chrome extension, that is required for experts, white label?
Hello,
1. I am doing a two-week free trial and noticed the chrome extension required for experts is not white label, at least in the trial it is not. Please advise if the chrome extension is white labelled if I purchase tier 5 or if it will have your branding as it is now https://chromewebstore.google.com/detail/gurulize-experts/hglendbinljdmphkphpmnjghhboleiec?pli=1
2. I tested the website editing features and they seem very buggy. I was using the latest version of Microsoft edge. Is there a specific browser you recommend for editing the website?
3. I can see you allow css to be added in backend. Where do you provide access to the html to modify layouts and other elements?
Thank you for reaching out with your questions and feedback. We’re happy to assist you.
Regarding the Chrome extension: The extension is required only for instant calls and, due to technical limitations, it cannot be white-labeled. We understand your concerns and appreciate your understanding in this matter.
As for the website editing features: We recommend using Chrome for a more...
A: Hello! Yes, the transaction fees of 1%, 2%, 3%, and 4% mentioned in the plans & features section are charged by Gurulize in addition to the commissions of payment systems like Stripe and PayPal. These fees help us keep the SaaS subscription costs as low as they are today, despite the high expenses associated with cloud platforms.
A: Thank you for your question! Currently, Razorpay or other Indian payment gateways are not supported on our platform. However, if we receive enough demand for it, we can certainly consider adding it to our payment integration roadmap in the future.
A: Thank you for your question! To assist you better, could you clarify what you mean by "help documentation"? This will help us address your concern more effectively. Additionally, we have detailed instructions in our Help Center on how to use the chat feature from the Expert Panel to communicate with your customers in real time. Here is the link:...
Hello, could you please check your email? I’ve sent you the link to the article: https://helpcenter.gurulize.com/portal/en/kb/articles/how-to-send-a-free-message-to-the-expert-after-booking-an-appointment
Q: Is the chrome extension, that is required for experts, white label?
Hello,
1. I am doing a two-week free trial and noticed the chrome extension required for experts is not white label, at least in the trial it is not. Please advise if the chrome extension is white labelled if I purchase tier 5 or if it will have your branding as it is now https://chromewebstore.google.com/detail/gurulize-experts/hglendbinljdmphkphpmnjghhboleiec?pli=1
2. I tested the website editing features and they seem very buggy. I was using the latest version of Microsoft edge. Is there a specific browser you recommend for editing the website?
3. I can see you allow css to be added in backend. Where do you provide access to the html to modify layouts and other elements?
Thank you
Zeynep_Gurulize
Jan 2, 2025A: Hello,
Thank you for reaching out with your questions and feedback. We’re happy to assist you.
Regarding the Chrome extension: The extension is required only for instant calls and, due to technical limitations, it cannot be white-labeled. We understand your concerns and appreciate your understanding in this matter.
As for the website editing features: We recommend using Chrome for a more...
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Q: 2% or 3% payment gateway charges?
Are these 2% or 3% charges over and above which paypal / stripe will charge me ?
Nilay_Gurulize
Edited Dec 16, 2024A: Hello!
Yes, the transaction fees of 1%, 2%, 3%, and 4% mentioned in the plans & features section are charged by Gurulize in addition to the commissions of payment systems like Stripe and PayPal. These fees help us keep the SaaS subscription costs as low as they are today, despite the high expenses associated with cloud platforms.
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Q: Can we see a demo of real clients using it in their practice? or any demo that you can show? Thank you.
It would be nice to see more than one demo.
Nilay_Gurulize
Dec 13, 2024A: Of course! Here are some examples of websites created using Gurulize to give you an idea of what can be achieved with the platform:
https://heygym.com/
https://timetobetter.com/
https://gfmonline.net/
You can find more examples on our website: https://gurulize.com/en . Let us know if you have any questions or need assistance!
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Q: Would you add razorpay?
Hi would you add razorpay or any other good Indian payment gateway?
Zeynep_Gurulize
Dec 6, 2024A: Thank you for your question! Currently, Razorpay or other Indian payment gateways are not supported on our platform. However, if we receive enough demand for it, we can certainly consider adding it to our payment integration roadmap in the future.
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Q: Demo! Chat
Can you please provide a demo link specific to chat feature both from customers and experts perspective.
I could not find any reference in your YouTube channel. Also you help documentation is broken to check on the customers experience with chat.
Zeynep_Gurulize
Dec 6, 2024A: Thank you for your question! To assist you better, could you clarify what you mean by "help documentation"? This will help us address your concern more effectively.
Additionally, we have detailed instructions in our Help Center on how to use the chat feature from the Expert Panel to communicate with your customers in real time. Here is the link:...
Share Gurulize
check out the article 'How to Send a Message to an Expert?'. This article does not exist in your help center
Verified purchaser
Hello, could you please check your email? I’ve sent you the link to the article: https://helpcenter.gurulize.com/portal/en/kb/articles/how-to-send-a-free-message-to-the-expert-after-booking-an-appointment