The app works great and at first, it was one of my best purchases on Appsumo. They have recently started very shady business practices where if you need any type of support as an Appsumo customer, they won't provide help for 1-2 WEEKS! Their goal is to get you to purchase a plan. Not only that, any follow-up takes another 1-2 weeks for a response. What a horrible way to treat the people who supported you when you started.
Buyer Beware - Support included takes 1-2 weeks for reply
You read that correctly. After falling in love with this amazing form program, yes, it's probably the best I've ever used, I was faced with a problem and needed to contact tech support. My response was a friendly email advising that support takes one to two weeks unless I want to buy a full-priced version that includes pro support. I will say one last time that this is likely the best form program I've ever used, but with a support package like this I believe that appsumo should seriously consider whether they want to include them in a future offering. I would have gladly paid more, but not on an annual basis.
Deal has ended, but I think this update is needed.
HappyForms appears to have changed the login process, which makes accounts unavailible, as far as I can see.
But the key issue is the attitude. When contacting support, you get an email that says they'll get back in 1 - 2 weeks, and if you want it faster, you'll have to upgrade.
That is not cool, not inline with what was offered here, and not in the spirit of AppSumo deals.
Can we do anything about this?
Mike
Founder Team
Happyforms
May 9, 2024
Hi Mike,
Your AppSumo deal is still active and you're still receiving all of your benefits from the terms of that deal (plan features, site usage, and any additional product updates). The AppSumo deal you purchased does not include any email support commitment. Our decision to offer customers paid priority email support is in no way related to this AppSumo deal or in violation of that deal.
I bought this couple of years back and now I started using it. I had an issue and left a support query. Guess what happened, I got an email saying "Thanks for reaching out. We received your request and will respond in 1 - 2 weeks (your AppSumo purchase includes basic support). If you'd like priority advanced support (24 hours, usually faster), you have the option to purchase a new Happyforms plan"
It's a shame that I have to wait 1 - 2 weeks. It's really disappointing.
Founder Team
Happyforms
May 9, 2024
Hi Azero,
Your AppSumo deal is still active and you're still receiving all of your benefits from the terms of that deal (plan features, site usage, and any additional product updates). The AppSumo deal you purchased does not include any email support commitment. Our decision to offer customers paid priority email support is in no way related to this AppSumo deal or in violation of that deal.
Verified purchaser
marketing consultant
The app works great and at first, it was one of my best purchases on Appsumo. They have recently started very shady business practices where if you need any type of support as an Appsumo customer, they won't provide help for 1-2 WEEKS! Their goal is to get you to purchase a plan. Not only that, any follow-up takes another 1-2 weeks for a response. What a horrible way to treat the people who supported you when you started.
Verified purchaser
Buyer Beware - Support included takes 1-2 weeks for reply
You read that correctly. After falling in love with this amazing form program, yes, it's probably the best I've ever used, I was faced with a problem and needed to contact tech support. My response was a friendly email advising that support takes one to two weeks unless I want to buy a full-priced version that includes pro support. I will say one last time that this is likely the best form program I've ever used, but with a support package like this I believe that appsumo should seriously consider whether they want to include them in a future offering. I would have gladly paid more, but not on an annual basis.
Verified purchaser
AppSumo -> HappyForms went bad
Hey sumo-lings and AppSumo team,
Deal has ended, but I think this update is needed.
HappyForms appears to have changed the login process, which makes accounts unavailible, as far as I can see.
But the key issue is the attitude. When contacting support, you get an email that says they'll get back in 1 - 2 weeks, and if you want it faster, you'll have to upgrade.
That is not cool, not inline with what was offered here, and not in the spirit of AppSumo deals.
Can we do anything about this?
Mike
Happyforms
May 9, 2024Hi Mike,
Your AppSumo deal is still active and you're still receiving all of your benefits from the terms of that deal (plan features, site usage, and any additional product updates). The AppSumo deal you purchased does not include any email support commitment. Our decision to offer customers paid priority email support is in no way related to this AppSumo deal or in violation of that deal.
Verified purchaser
Worst deal ever
I bought this couple of years back and now I started using it. I had an issue and left a support query. Guess what happened, I got an email saying "Thanks for reaching out. We received your request and will respond in 1 - 2 weeks (your AppSumo purchase includes basic support). If you'd like priority advanced support (24 hours, usually faster), you have the option to purchase a new Happyforms plan"
It's a shame that I have to wait 1 - 2 weeks. It's really disappointing.
Happyforms
May 9, 2024Hi Azero,
Your AppSumo deal is still active and you're still receiving all of your benefits from the terms of that deal (plan features, site usage, and any additional product updates). The AppSumo deal you purchased does not include any email support commitment. Our decision to offer customers paid priority email support is in no way related to this AppSumo deal or in violation of that deal.
Verified purchaser
Good tool, good deal.
I bought this tool because I wanted to have a versatile form with which I could also collect online.
And it integrates with tools like Mailpoet, Sendfox and ActiveCampaign
A good deal considering the number of licenses and the price.
It met my expectations. Thanks.
Happyforms
May 9, 2024Great! Thank you for the kind review.