I run a UK coaching practice and needed to know whether Hedy could transcribe confidential client messages safely. So I read everything and sent a detailed written enquiry with further questions.
Hedy passed: a proper DPA covers UK GDPR, and new accounts can have EU data residency, and transcription can be done locally. If you have strict confidentiality needs, Hedy can be configured to be private.
Support answered every question fully and promptly, and even corrected their documentation when my questions uncovered errors. My lifetime licence also transferred between accounts without fuss. Highly recommended.