What about AI support❓
This is now a standard without which it is difficult to work.

CRM is all about collecting data.
This data can be better utilized thanks to AI.
Responding and writing offers in the context of the customer data you've already collected.
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How do you plan to use AI for this purpose in the future?
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Pipedrive offers this in all plans, including the cheapest ones.
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Alternatively, if you're concerned about the cost of AI maintenance, offer the option of BYOK (Bring Your Own Code, e.g., OpenAI API Key) at least initially.