It's way clean compared to most chat/support systems and easy to configure.
What I liked most about Helploom is their no nonsense configuration and UI.
It works great for single projects where everything is tied up together like support documentation, website, emails everything speaks in one language, their AI is really something to look for. However, the only problem I noticed (and can be fixed) is limitation of one workspace per user and non-existant solution to have multiple organisation/projects as unified inbox where I want different project to have their own dedicated widget, email forwarding, helpcenters, ai knowledgebase but not mixing up with other project in any way. This would help people who has multiple apps/sites to handle their support load without switching workspaces or user accounts and all thing would reach in single unified inbox (email + chat from every project)
Hope to see more amazing features from the team!