⚡️ LeadOcean: 10% offShop now

Run support without per-agent fees

4.43 stars
4.43 stars
7 reviews
Live chat with unlimited agents
Help center
AI agent answers in chat
Slack integration settings

Helploom

Sold out!
Notify me when it returns
$109$720
  • Lifetime access
  • Refundable up to 60 days
  • Plus members are covered by our We Got Your Back guarantee
AppSumo Launchpad

Chosen by AppSumo for their potential and innovation

You need real customer support software, but per-agent pricing means you're penalized when your team grows. Good thing Helploom gives you live chat, an AI agent, and a shared inbox with unlimited seats.

TL;DR

  • checkmarkLaunch live chat and a shared inbox in minutes to handle every customer conversation in one place
  • checkmarkAutomate FAQs with a 24/7 AI agent that escalates to humans when it needs to

At-a-glance

helploom.com

Alternative to

Help Scout, Intercom

Integrations

Slack

Best for

Customer support, Small businesses, Solopreneurs

Helploom logo

Helploom

Sold out!

Run live chat, an AI agent, a shared inbox, and a help center without per-seat pricing or usage limits

Have unlimited live chat conversations

  • Add a chat widget to any website with a single copy-paste—no dev required
  • Invite your whole team to a shared inbox so every conversation is visible, assigned, and answered
  • Capture potential customers automatically by prompting visitors for their name and email upfront before the conversation starts
Have unlimited live chat conversations

Build a searchable help center

  • Create articles and organize them into collections so customers can find answers on their own before they even open a chat
  • Customize the look and feel of your help center to match your brand
  • Surface help content directly inside the chat widget so customers can jump to the right article without leaving the conversation
Build a searchable help center

Put AI on support duty 24/7

  • Train your AI chatbot on your own knowledge base including PDFs, docs, URLs, and Q&A pairs, so it answers based on your content
  • Manually add context and feedback to improve how the AI responds over time
  • Let the AI handle common questions 24/7 and automatically hand off to a human when it hits something it can't answer confidently
  • Write custom instructions to shape how the AI responds in edge cases, like routing an upset customer to a phone call instead of a chat thread
Put AI on support duty 24/7

Stay looped in with Slack and email

  • Get an instant Slack notification every time a new message comes in
  • Receive all customer emails at a shared support address and manage them alongside live chat—no switching between tools
  • Let the AI automatically respond to incoming customer emails so common questions get answered instantly, even when no one's at their desk
Stay looped in with Slack and email

One plan, all inclusive

Feel secure in your purchase with AppSumo's 60 day money-back guarantee.

License Tier 1

Automated AI messages monthly5,000
AI Assist credits monthly1,000
Knowledge base250MB
1 website /1 workplace /1 AI agent
Slack integration
Unlimited threads
Unlimited users
Unlimited help center
Custom email domain
Refundable up to 60 days
Plus members are covered by our
We Got Your Back guarantee
Deal terms & conditions
Helploom
See Helploom
Founded January 7, 2025
🇺🇸Austin, Texas, United States
1-10
Startup
Bootstrapped
helploom.com
Verified by PandaDoc

Hello from Helploom

Hey Sumo-lings! 👋

I'm Sujan Patel, co-founder of Helploom. I've spent 15 years building and running software companies — I currently run 5, including Mailshake and ZoomShift — and customer support has always been the thing I end up hands-on with.

The pattern I kept hitting: support software charge per user, so growing your team means growing your bill. Downgrade to save money, and you lose features or hit conversation limits. Add AI into the mix and now you're often paying per resolution too, with the AI feeling bolted on instead of built in.

So we built Helploom: live chat, a shared inbox, a help center, and a real AI agent trained on your own docs — with unlimited seats and no per-resolution fees.

This is just the start. We're actively investing in making the AI agent smarter and more autonomous, and expanding the platform's automation so it handles more of the repetitive support work end-to-end, not just FAQ answers.

I'm personally reading every comment on this listing, so tell me what you need. Let's get you off per-user pricing. 🙌

— Sujan Patel, Co-founder, Helploom

Sujan Patel
Sujan Patel
Author

Questions & reviews

AskSumo

Customers are all about Helploom, praising its easy training for the AI agent, fast setup, and minimalist design. There are a few hiccups like slow support and limited workspace management, just small bumps on the road. Weighing the raves against the occasional grumbles, Helploom is hitting the mark and is a solid buy for those in need of a powerful support solution. With a 4.4 overall rating and a 60-day money-back guarantee, it's worth giving it a try.

AI-powered summary of customer reviews