I had been paying for another AI customer support agent but with my extensive knowledge base, it was difficult to train and not reliable. I purchased Helploom skeptical it would work for my platform but it has completely blown my mind! I've added tons of info into my knowledge base and my agent has been easy to train on how to use it and help people navigate my website. I love the shared inbox and the ability to take over a conversation, follow up with customers and easily improve answers. Helploom's customer support has been great, too.