When I bought this deal and as it is still stated, 4 codes = 20 Shared Inboxes. Shared Inboxes. Now their dashboard has "inboxes/aliases" so forwarding a user like mary@ to staff@ won't run the automations "correctly" unless you use up an inbox with the alias.
I'm sure I'm not 'abusing' the system by only adding 3 staffers forwarded to the staff@ mailbox... It is "shared" right?
I really love this! I've tried many helpdesk services in the past, and they were either too complicated to use or too expensive. I'm glad I found this deal and bought it before it was gone. We're more efficient within the company now. It's simple to reply tickets and customers love this system too, as we're able to provide quick support.
I also like the fact that HelpWise team keep improving the software.
We need omnichannel support.. Currently doing it well through Hubspot but our B2C line is taking over our B2B Line.. So I thought Helpwise would be a good option.. Looked promising but with every channel you create, you have a create a whole different inbox... all new settings and everything.
Why would I want my support staff hopping back and forth from Live Chat, to SMS, to FB, To Email. That is FOUR inboxes for one company omnichannel.
I won't use it. I'll be refunding most likely. Sad... I had high hopes. What a let down.
Let me start this by saying: Helpwise is more than OK 👌 The software has it flaws as all softwares do, but I clearly see the team making the best they can to make Helpwise the product they love to use themselves. Uhm - Byebye Intercom! 👋
I like their commitment to their Roadmap https://helpwise.io/roadmap A lot has already happened during this campaign here on AppSumo! Like for example they released Personal Inbox and Chat Beacon.
Now there are more things I like, but there are also things I don't like. Helpwise can be very slow sometimes! Sometimes it just gets stuck and no longer loads the page or even a part of the page. Basically because of those issues, I'd give Helpwise 3-4 tacos. However, as I didn't reviewed it right away, I had to reconsider!
When I signed up for the first time with Helpwise, I found it very straight forward & easy to use. As other Sumo-lings allready said, it's similar to using Gmail. However there were spelling issues here & there (those got fixed - I think), a few bugs and the mentioned loading issues which were really the worst. I mean, imagine you have to reload the page multiple times just to check your emails... That's simly not efficient for such a product - or any product I should say!
To make it short: Weeks have past... Now, I'm really happy to say that the loading issues have changed! Helpwise seems more production ready to me than before. Sure, there are still some flaws here & there, but I clearly see the Team is improving the product literally day by day.
PROS - SaaS Labs, Inc already has profitable businesses - Responsive Support - Ease of use - Automations - Unlimited Team Members - Unltimited KnowledgeBase Articles - Chat Beacon with KnowledgeBase Integration
CONS - Loading Issues (sometimes) - Helpwise is not multilingual (only English) - Helpcenters have no multilingual options - Chat Beacon has no Whitelabel options - No setting to give editing rights for Helpcenters to Team members - No setting to allocate what Helpcenter articles inside the Mail Editor a Team members will have access to - The tag system itself and the tag system in relation to the rules system must be significantly improved in order to be able to use it efficiently.
IMPROVEMENTS - Team feature Evan though they have it allready on their Roadmap, I'm not sure how they'll implement it. I hope we'll be able to have 1 Team member have access to multiple Teams. - Unified Branding Setting In order to define the default Fonts, Colors etc. - Plutio Integration In order to have all relevant information from Plutio (Projects, Tasks, Invoices, Proposals, Contracts, Inbox) about the customer inside the Helpwise email converstation. - Quriobot Integration - Userback Integration
Besides the Plutio & Quriobot Integrations, I really hope Helpwise will implement multilingual capabilities & continue to improve their product. Who knows 🤔 maybe they'll one day be the #1 Multilingual Shared Inbox Solution worldwide 🗺️
Verified purchaser
Change to Terms?
When I bought this deal and as it is still stated, 4 codes = 20 Shared Inboxes. Shared Inboxes. Now their dashboard has "inboxes/aliases" so forwarding a user like mary@ to staff@ won't run the automations "correctly" unless you use up an inbox with the alias.
I'm sure I'm not 'abusing' the system by only adding 3 staffers forwarded to the staff@ mailbox... It is "shared" right?
Stick to the deal please.
Share Helpwise
Verified purchaser
Best Helpdesk ever
I really love this! I've tried many helpdesk services in the past, and they were either too complicated to use or too expensive. I'm glad I found this deal and bought it before it was gone. We're more efficient within the company now. It's simple to reply tickets and customers love this system too, as we're able to provide quick support.
I also like the fact that HelpWise team keep improving the software.
Share Helpwise
Verified purchaser
Not Practical
We need omnichannel support.. Currently doing it well through Hubspot but our B2C line is taking over our B2B Line.. So I thought Helpwise would be a good option.. Looked promising but with every channel you create, you have a create a whole different inbox... all new settings and everything.
Why would I want my support staff hopping back and forth from Live Chat, to SMS, to FB, To Email.
That is FOUR inboxes for one company omnichannel.
I won't use it. I'll be refunding most likely. Sad... I had high hopes. What a let down.
Share Helpwise
Verified purchaser
Promising
This looks promising. Hope they will continue to update and make it better
Share Helpwise
Verified purchaser
Intercom was yesterday...
Let me start this by saying: Helpwise is more than OK 👌
The software has it flaws as all softwares do, but I clearly see the team making the best they can to make Helpwise the product they love to use themselves. Uhm - Byebye Intercom! 👋
I like their commitment to their Roadmap https://helpwise.io/roadmap
A lot has already happened during this campaign here on AppSumo! Like for example they released Personal Inbox and Chat Beacon.
Now there are more things I like, but there are also things I don't like. Helpwise can be very slow sometimes! Sometimes it just gets stuck and no longer loads the page or even a part of the page. Basically because of those issues, I'd give Helpwise 3-4 tacos. However, as I didn't reviewed it right away, I had to reconsider!
When I signed up for the first time with Helpwise, I found it very straight forward & easy to use. As other Sumo-lings allready said, it's similar to using Gmail. However there were spelling issues here & there (those got fixed - I think), a few bugs and the mentioned loading issues which were really the worst. I mean, imagine you have to reload the page multiple times just to check your emails... That's simly not efficient for such a product - or any product I should say!
To make it short: Weeks have past... Now, I'm really happy to say that the loading issues have changed! Helpwise seems more production ready to me than before. Sure, there are still some flaws here & there, but I clearly see the Team is improving the product literally day by day.
PROS
- SaaS Labs, Inc already has profitable businesses
- Responsive Support
- Ease of use
- Automations
- Unlimited Team Members
- Unltimited KnowledgeBase Articles
- Chat Beacon with KnowledgeBase Integration
CONS
- Loading Issues (sometimes)
- Helpwise is not multilingual (only English)
- Helpcenters have no multilingual options
- Chat Beacon has no Whitelabel options
- No setting to give editing rights for Helpcenters to Team members
- No setting to allocate what Helpcenter articles inside the Mail Editor a Team members will have access to
- The tag system itself and the tag system in relation to the rules system must be significantly improved in order to be able to use it efficiently.
IMPROVEMENTS
- Team feature
Evan though they have it allready on their Roadmap, I'm not sure how they'll implement it. I hope we'll be able to have 1 Team member have access to multiple Teams.
- Unified Branding Setting
In order to define the default Fonts, Colors etc.
- Plutio Integration
In order to have all relevant information from Plutio (Projects, Tasks, Invoices, Proposals, Contracts, Inbox) about the customer inside the Helpwise email converstation.
- Quriobot Integration
- Userback Integration
Besides the Plutio & Quriobot Integrations, I really hope Helpwise will implement multilingual capabilities & continue to improve their product. Who knows 🤔 maybe they'll one day be the #1 Multilingual Shared Inbox Solution worldwide 🗺️
Share Helpwise