Hiver Questions

Log in to ask a question
Showing 1 - 20 of 40 questions

Q: HI, I had this product but the name has changed and I do not know the login details.

Have you closed business.

mamoonDec 10, 2022
See detail
Share
Helpful?

Q: Hi!

I just checked your roadmap(that uses Feedbear https://hiver.feedbear.com/ ).

But it says...
***
This project is deactivated.
If you're the owner of Hiver, please log in to resolve the issue.
If you want to leave feedback, please contact Hiver's administrator.
***

Why is the roadmap no longer available? I am curious. I wanted to buy and test it out but...this scene makes me worried.

JornesApr 28, 2022
See detail
Founder Team
Akhil_Hiver

Akhil_Hiver

May 14, 2024

A: Hi there,

We had to change our product roadmap tool and all the data has been successfully exported. Setting up the new one. I'll let you know when it is up.

Share
Helpful?

Q: Hey Akhil, I just tried Hiver.

And I must say, the inline widget is remarkable. I tried to replace my contact form with that. Hiver is the best option to collect lead data by engaging with customers. And, the email verification is an added advantage, which makes the sales process simple!

I have a question for you. Can we continue discussion from a regular chat widget to inline?

Looking forward

Adam_SmithApr 26, 2022
See detail
Founder Team
Akhil_Hiver

Akhil_Hiver

May 14, 2024

A: Adam,

Thanks for your feedback!

Bot playbooks are on our high priority list and you can expect it in the next quarter.

Do you have some special use cases in mind? Feel free to check our product roadmap.

Share
Helpful?

Q: Calendly integration is good.

Can I connect hiver data fields to Calendly? So that there is no need of data re-entry?

Saasy23799Apr 26, 2022
See detail
Founder Team
Akhil_Hiver

Akhil_Hiver

May 14, 2024

A: Yes- Hiver will pass the data fields to Calendly.

I would love to see how you use Calendly with Hiver.

Share
Helpful?

Q: Hi Akhil, Thank you for making the branding removal and Whitelabel(I know it's coming) available!

Just a few simple questions I have.
1) If I get the highest tier, how many workspaces do I have? So I can have different workspaces for different clients.
- If it's a single workspace(like Ideta), can I invite someone to manage the specified bots I've created for them to manage the bots themselves and add their teammates(able to assign them as different roles) to handle/attend their bots?
2) For the validation, you are using Regex? If yes, will you help with some validation format?
3) Is Slack integration-ready?
4) When will you have a mobile app?
5) As I tested your chat widget, there is no such window that stores previous conversations. Will you consider adding it? When I click on refresh, then the conversation is rebooted.
6) How often do you bring updates to the tool? Once a month? Once a week? Once every two weeks? I don't wish to see the dev/creator only active in development during the campaign(just like another brand).
7) About the bot, if I have created a few bots. Is there a step for me to jump from Bot A(any flow) to a specified flow(or question) in a different bot(let's say Bot B)? So, I don't need to create new bots entirely for different pages. So I can jump to the questions between other bots.
8) Branding removal, are we allowed to insert our affiliate link if we enable the branding?

Looking forward to hearing from you.
Thank you!

Regards,
Jornes

JornesApr 24, 2022
See detail
Founder Team
Akhil_Hiver

Akhil_Hiver

May 14, 2024

A: Hi Jornes,

Thanks for being curious about Hiver from day one!. Happy to help with your concers.

1. Currently we have a single-team workspace for all plans. You'll be able to invite your clients so that they can create and configure their bots. Once they create a bot, you can see the same and help them with any sort of changes. Clients will be able to see their bots only.

2. We do use a standard email verification process along with Regex. You can compare with the likes of Neverbounce and zerobounce who are the market leaders in this space. We know that many of you test it with domains like google.com and large companies with accept-all domains. In these cases, the email verification system will return it as a valid email. We are building a list to avoid such domains.

3. Slack integration is under the user interview process and we are collecting feedback so that the human takeover will be smooth! I see your suggestion for a mobile app!

4. the Mobile app potential will be reviewed after Slack integration if that adds more value to new and existing users. The mobile app is not a high priority at this moment though.

5 & 7. Conversation history is in our technical discussions. This needs to be tied with multiple conversations on the websites and human takeover. This will be addressed in our next quarter.

6. Our technical cofounders are focussed on pre-planned feature launches which happen weekly. Our launch plans are always lean and incremental. But we take care of new high-priority requests such as "branding removal" from AppSumo.

8. Yes, affiliate links are possible!

Let me know if you have any more questions, always happy to help!

Share
Helpful?