Same here... no support, no answer to emails and I cant add any new domain but the old domains are missing data too. I think they just ditched the LTD customers. They were never upgraded to newer functions...
Thanks so much for this deal. I just bought two codes and am wondering whether to grab more before the deal ends in a few hours. My double-stack seem to give me all of the features and four users is plenty. The question is how much it will cost to add page-views if I ever reach the limit across my various websites? I know you said this would be announced after the deal ends, but it'd be great to know in advance, to help us Sumolings decide now :-)
Q: Hi there, Could you please explain what "insights" are?
I couldn't see any specific explanation so I apologise if this is already answered.
Also, does a one-code purchase get any insights? I ask this because you mentioned that the only difference between the first Appsumo offer and this one was the number of users. So it would appear that we get some insights with one code and unlimited insights with 2+ codes. Is this correct? Thanks
Q: Hi team,
Will Hockeystack track properly if I have ‘infinite scrolling’ set up in my blog/Wordpress pages mainly used for mobile devices?
Also, can you elaborate on what “cross-domain tracking” is exactly? (Does that mean I can see what other domains they come from, and go to, from my site?)
Q: I already have hockeystack, it's a great tool, but moreover I think it's worth getting for what it can become.
Since the last time on appsumo, they have carried on adding features and working on the tool, so looks as if it will get better and better.
Only real gripe, it's not really white label. It should say you can add a logo to the pdfs. That's it. So question is, how many weeks before the custom domain option is released for the public dashboards? 2? 3?
A: Thank you for your kind words, it means a lot to us :)
As of now, the PDF reports feature your company's name, domain and logo, with only one small mention of HockeyStack.
We are discussing how we can implement a custom domain feature, but it is still very tentative and we have other features that we are prioritizing :) Any update will be reflected on our Roadmap: https://www.notion.so/HockeyStack-Public-Roadmap-4e5ac28120754c31bf100e8cb52a9ced
Thanks and no problem. I think you should take off that it is white label though. White label should mean no mention of hockeystack anywhere and that would also mean a custom domain in this case.
I see your free plan offers unlimited automated insights. https://hockeystack.com/pricing/ Isn't that kind of an own goal, it removes the appeal from the single license plan.
Q: Support available?
Has anybody received any kind of support in the last time?
Is anybody able to add new domains to their account?
Does HockeyStack still work?
There seems to be no response on facebook and no answers via email. Just wondering if HS is dead?
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Same here... no support, no answer to emails and I cant add any new domain but the old domains are missing data too.
I think they just ditched the LTD customers. They were never upgraded to newer functions...
Verified purchaser
They are gone, it seems. And have been for a long time.
Q: My network runs on top of a PiHole and my mobile phones have AdGuard DNS enabled.
The HockeyStack website is not reachable on any of my devices unless the I disable the blocking tech. Would this be the case with the tracking tech?
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did you find a solution for this?
Q: Whats going on with the service?
It's been down for over a week now.
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Q: I purchased two codes and while trying to redeem I'm getting an error stating "Your AppSumo code is invalid."
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Hi Jeremy_Morris,
We're sorry to hear about this! Please email support@appsumo.com and they will be able to help you with this.
Verified purchaser
I have the same issue. Emailed AppSUmo and did not get an answer. It has been 1 week. I also emailed HockeyStack's support, also no response
Q: Can you answer your support tickets?
I sent 3 emails with no reply.
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Q: can't connect to hockeystack is down Monday, June 5, 2021 https://imgur.
com/a/6v9cfub whats going on Emir?
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Q: Hi guys.
Thanks so much for this deal. I just bought two codes and am wondering whether to grab more before the deal ends in a few hours. My double-stack seem to give me all of the features and four users is plenty. The question is how much it will cost to add page-views if I ever reach the limit across my various websites? I know you said this would be announced after the deal ends, but it'd be great to know in advance, to help us Sumolings decide now :-)
Share HockeyStack
Verified purchaser
Exactly the same here. I might want more views but dont need more members. Tried to email support a couple of times but no result so far.
Q: I've stacked two codes (especially) for white-labeling.
In my console-log your script prompts: "Ready for hockey-stick growth?"
Where can I adjust this?
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Q: Hi there, Could you please explain what "insights" are?
I couldn't see any specific explanation so I apologise if this is already answered.
Also, does a one-code purchase get any insights? I ask this because you mentioned that the only difference between the first Appsumo offer and this one was the number of users. So it would appear that we get some insights with one code and unlimited insights with 2+ codes. Is this correct? Thanks
Share HockeyStack
Q: How are subdomains handled on your platform?
Can I add the code and see the results with my domain or do you treat them like they are completely different sites?
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Q: Hi there, I bought 2 codes back when this was a Marketplace deal.
Can I buy 2 codes in this deal for unlimited pageviews and unlimited team members?
Thanks!
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Q: Hi, you are saying that HockeyStack easily integrates with SwipePages, yet it does not support AMP?
How do you integrates with SwipePages? Assuming that all SwipePage users use AMP?
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Q: Hi, So this deal is tied to Accelerate Plan, does that mean we will have a "1-year data history"?
or how long will the data be kept for us sumolings?
Thanks, love the platform so much!
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Q: Is there functionality, or do you plan to integrate functionality, for analyzing click fraud/click bot activity?
Thanks!
Bugra_HockeyStack
May 14, 2024A: This is interesting! Can you share your use case with us over the live chat or by mailing hello@hockeystack.com?
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Verified purchaser
Not at all. 👍
Q: Hi team, Will Hockeystack track properly if I have ‘infinite scrolling’ set up in my blog/Wordpress pages mainly used for mobile devices?
Also, can you elaborate on what “cross-domain tracking” is exactly? (Does that mean I can see what other domains they come from, and go to, from my site?)
Thanks.
Bugra_HockeyStack
May 15, 2024A: Scroll data may be inaccurate with infinite scrolling. Other functionality will work fine.
Cross-domain tracking means installing the code on multiple sites and tracking funnels between these sites.
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Q: Is there a way to filter out bots/crawlers?
Bugra_HockeyStack
May 15, 2024A: Common bots are filtered out by default. Please reach out to us from the live chat if you are still experiencing bot traffic.
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Q: One of the reviews says this isn't compatible with woocommerce because it doesn't track purchases or sales.
Is that true? Is there no way to track sales and see a total of income?
Bugra_HockeyStack
May 15, 2024A: Revenue tracking feature will be released this month.
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Q: I already have hockeystack, it's a great tool, but moreover I think it's worth getting for what it can become.
Since the last time on appsumo, they have carried on adding features and working on the tool, so looks as if it will get better and better.
Only real gripe, it's not really white label. It should say you can add a logo to the pdfs. That's it.
So question is, how many weeks before the custom domain option is released for the public dashboards? 2? 3?
Arda_HockeyStack
May 14, 2024A: Thank you for your kind words, it means a lot to us :)
As of now, the PDF reports feature your company's name, domain and logo, with only one small mention of HockeyStack.
We are discussing how we can implement a custom domain feature, but it is still very tentative and we have other features that we are prioritizing :) Any update will be reflected on our Roadmap:
https://www.notion.so/HockeyStack-Public-Roadmap-4e5ac28120754c31bf100e8cb52a9ced
Share HockeyStack
Thanks and no problem. I think you should take off that it is white label though. White label should mean no mention of hockeystack anywhere and that would also mean a custom domain in this case.
Verified purchaser
This is a go/no go for me. I don't want to have any branding other than my own on this page.
Q: How whitelabel works?
I cant find any CNAME, EMAIL SENDER INVITATIONS and other as whitelabel part.
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Q: Hi I am looking for the answers to “Unlimited Insights”.
I believe a few people ask this same question. Does code 1 include insights and what is the limitation?
Bugra_HockeyStack
May 15, 2024A: Code 1 does not include the automated insights feature
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thanks for your reply. Can you explain or give examples about automated insights? So does a single code offer any non-automated insight?
You can check out our live demo: https://hockeystack.com/live-demo/
Verified purchaser
I see your free plan offers unlimited automated insights.
https://hockeystack.com/pricing/
Isn't that kind of an own goal, it removes the appeal from the single license plan.