After 5-6 months IKI removed my all saved libraries. I don't know why they removed my all private libraries. I am using that to get quick answer from official sources.
Even their support team is too slow and not providing proper solution. UI related issue I reported 2-3 times but still no activity performed.
They just grab the new customers from this(AppSumo) platform and then leave it everything on customer.
Due to the major update in IKI and the addition of Team Spaces, some small bugs have occurred. We have already fixed most of them, and today we are rolling out the final updates.
Regarding your case with the library, our technical team is working on a separate fix. The library is safe and intact, it just isn’t displaying in the dashboard without a forced page refresh.
We will notify you again here once the final update is live.
Today I checked the web interface; now it looks like everything is working fine. I hope to receive this quality of support from your side all the time. Thank you.
Q: Upgrade to Claude 3.7, Grok 3 and Deep Research and Android App
Good morning, do you have any update about those topics? Thanks
A: Hi bress! Claude 3.7 and Deep Research are already available in IKI. We are still waiting for the API for Grok 3. The app is also planned for release in 2025.
At the Tier 2 level, I was actively using the Research function, but it was unexpectedly cut down to 3 uses per day, and the subscription description was changed without warning. This is not what you expect when you support a product on AppSumo.
A: Hi! For Tier 2, it has always been stated that the Research Assistant feature would be available with limited usage. In the FAQ on AppSumo and in our responses to questions, we have consistently communicated that the Research option is almost a standalone product for Tier 3.
Now I completely can't use the Research module; it doesn't even allow using it 3 uses per day, suggesting upgrading the subscription. A big disappointment.
Hi digital4535! Could you please let us know what issues you encountered while using Research Assistant?
Q: URL uploads processing for hours
I am unable to upload URLs because it gets stuck in processing and takes hours without indexing the site. However, uploading YouTube videos and PDFs works fine.
A: Hi HLM! Research Assistant: default use case – create research on a topic – multiple web search API calls, search in your data, iterative reasoning -> result. If you're not actively researching things and just using IKI to store your knowledge and quickly skim through it, you don't need it.
Q: Why IKI removed my old libraries?
After 5-6 months IKI removed my all saved libraries. I don't know why they removed my all private libraries. I am using that to get quick answer from official sources.
Even their support team is too slow and not providing proper solution. UI related issue I reported 2-3 times but still no activity performed.
They just grab the new customers from this(AppSumo) platform and then leave it everything on customer.
ikicustomersup
Mar 8, 2025A: Hi nilekshdhimer!
Due to the major update in IKI and the addition of Team Spaces, some small bugs have occurred. We have already fixed most of them, and today we are rolling out the final updates.
Regarding your case with the library, our technical team is working on a separate fix. The library is safe and intact, it just isn’t displaying in the dashboard without a forced page refresh.
We will notify you again here once the final update is live.
Share IKI.AI - Plus Exclusive
Today I checked the web interface; now it looks like everything is working fine. I hope to receive this quality of support from your side all the time. Thank you.
Q: Upgrade to Claude 3.7, Grok 3 and Deep Research and Android App
Good morning, do you have any update about those topics?
Thanks
ikicustomersup
Mar 16, 2025A: Hi bress!
Claude 3.7 and Deep Research are already available in IKI. We are still waiting for the API for Grok 3. The app is also planned for release in 2025.
Share IKI.AI - Plus Exclusive
Q: Why was access to Research limited?
At the Tier 2 level, I was actively using the Research function, but it was unexpectedly cut down to 3 uses per day, and the subscription description was changed without warning. This is not what you expect when you support a product on AppSumo.
ikicustomersup
Mar 8, 2025A: Hi!
For Tier 2, it has always been stated that the Research Assistant feature would be available with limited usage. In the FAQ on AppSumo and in our responses to questions, we have consistently communicated that the Research option is almost a standalone product for Tier 3.
Share IKI.AI - Plus Exclusive
I faced the same problem.
Now I completely can't use the Research module; it doesn't even allow using it 3 uses per day, suggesting upgrading the subscription. A big disappointment.
Hi digital4535!
Could you please let us know what issues you encountered while using Research Assistant?
Q: URL uploads processing for hours
I am unable to upload URLs because it gets stuck in processing and takes hours without indexing the site. However, uploading YouTube videos and PDFs works fine.
Does someone have the same issue ?
ikicustomersup
Jan 5, 2025A: Hi Sveny!
Please contact us via Discord https://discord.gg/wd4tyQkK
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Q: 3 Researcher co-pilot calls per day VS Unlimited Research usage
Hello – I just noticed this on the Subscription section of my account:
Tier 2: 3 Researcher co-pilot calls per day
Tier 3: Unlimited Research usage
What's the difference?
Thank you!
ikicustomersup
Jan 5, 2025A: Hi HLM!
Research Assistant: default use case – create research on a topic – multiple web search API calls, search in your data, iterative reasoning -> result. If you're not actively researching things and just using IKI to store your knowledge and quickly skim through it, you don't need it.
Share IKI.AI - Plus Exclusive
Ok, got it!