My illow License Tier 3 “Lifetime Deal” Disappeared Without Compensation
I purchased illow License Tier 3—the highest tier offered—because it was advertised as including “Lifetime access” and “All future Pro Plan updates.”
Tier 3 included 50 domains, unlimited monthly visitors, and API access. I purchased it expecting to use the service across my business websites for the long term.
After illow was acquired, the company stopped providing services to AppSumo customers. AppSumo offered affected customers a credit refund, but only if they contacted support by January 31, 2025. Because I learned about the shutdown and submitted my request after that deadline, AppSumo refused to provide any credit.
This is extremely disappointing. AppSumo already knows exactly which customers purchased illow and which license tier each customer owned. Why should compensation depend on customers noticing an announcement or email and manually submitting a claim within a limited period?
The credit refund should have been issued automatically to every eligible purchaser. Missing an email or discovering the shutdown late should not mean permanently losing both the lifetime product and the compensation.
I understand that SaaS companies can be acquired or shut down. However, when a product sold as a lifetime deal stops serving its customers, meaningful buyer protection should cover every affected purchaser—not only those who notice the announcement before a deadline.
I paid for illow License Tier 3. I received neither lifetime access nor compensation because I requested it too late.
Mr. Rodrigo Irarrazaval and Illow sold us a “lifetime” license on AppSumo, took our money, and less than two years later sold the product to BidID. That’s not a pivot — it’s a bait-and-switch. We funded their development in good faith and were promised a permanent product for a one-time payment. Instead we were left with broken trust and uncertainty about the tool we paid for.
This behavior hurts customers, partners, and small businesses who relied on a lifetime commitment. It’s unacceptable for founders to treat early supporters as disposable.
I, along with our partners, clients, and the community around us, will blacklist Illow, Rodrigo Irarrazaval, and DEFINITELY BidID, and we will avoid any products or companies associated with them. I will also be leaving reviews on Trustpilot and sharing this experience so others can make informed decisions. Be prepared to face the consequences of how you handled your first customers.
Verified purchaser
My illow License Tier 3 “Lifetime Deal” Disappeared Without Compensation
I purchased illow License Tier 3—the highest tier offered—because it was advertised as including “Lifetime access” and “All future Pro Plan updates.”
Tier 3 included 50 domains, unlimited monthly visitors, and API access. I purchased it expecting to use the service across my business websites for the long term.
After illow was acquired, the company stopped providing services to AppSumo customers. AppSumo offered affected customers a credit refund, but only if they contacted support by January 31, 2025. Because I learned about the shutdown and submitted my request after that deadline, AppSumo refused to provide any credit.
This is extremely disappointing. AppSumo already knows exactly which customers purchased illow and which license tier each customer owned. Why should compensation depend on customers noticing an announcement or email and manually submitting a claim within a limited period?
The credit refund should have been issued automatically to every eligible purchaser. Missing an email or discovering the shutdown late should not mean permanently losing both the lifetime product and the compensation.
I understand that SaaS companies can be acquired or shut down. However, when a product sold as a lifetime deal stops serving its customers, meaningful buyer protection should cover every affected purchaser—not only those who notice the announcement before a deadline.
I paid for illow License Tier 3. I received neither lifetime access nor compensation because I requested it too late.
That is not meaningful customer protection.
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Verified purchaser
Bye Bye Appsumo
Mr. Rodrigo Irarrazaval and Illow sold us a “lifetime” license on AppSumo, took our money, and less than two years later sold the product to BidID. That’s not a pivot — it’s a bait-and-switch. We funded their development in good faith and were promised a permanent product for a one-time payment. Instead we were left with broken trust and uncertainty about the tool we paid for.
This behavior hurts customers, partners, and small businesses who relied on a lifetime commitment. It’s unacceptable for founders to treat early supporters as disposable.
I, along with our partners, clients, and the community around us, will blacklist Illow, Rodrigo Irarrazaval, and DEFINITELY BidID, and we will avoid any products or companies associated with them. I will also be leaving reviews on Trustpilot and sharing this experience so others can make informed decisions. Be prepared to face the consequences of how you handled your first customers.
Appsumo You just lost a good customer!
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Verified purchaser
Such a bad purchase
Bought the product, now they have been bought. And the new company will not honor the deal of Illow they just purchased.
I hate when companies are playing with other peoples money.
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Verified purchaser
Requested a Refund
I requested a refund and never got it...
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Verified purchaser
CLOSED SHOP
Another one funding their business just to get to the sale.
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