Q: Be very careful with Inbox - the platform does not allow you to delete your contacts or lists.
Once it's there, there is no way to remove and this is BIG deal breaker!
I will not recommend it unless they allow their clients to edit/remove their contacts!!!
Said_Inbox
May 14, 2024A: Hello,
That's true, once you send a campaign to a contact list, you can't delete the list.
We do it because it is against anti-spam laws to and we have to prevent abuse.
Also, you if you have a valid reason to delete a list, all you need to do is contact with our support and we help you to delete your contact list.
Also, you can remove a contact, it's allowed. All you need to do is to find subscriber from Contacts page, click on it and at the right of the page you'll see "Unsubscribe" button.
Best regards.
MaxHenryPLUSThis is simply not true, we tried to delete a list before and our request was turned down by you and your team... so this "delete upon request" process does not work!
Anyway, all ESPs allow their clients to remove and delete lists if they want to, I suggest you look a bit more what your competitors do!!!
Hello Max,
Thank you for your comments and suggestion.
Did you write our support team via support@useinbox.com and explain them why you wanted to delete your contact list? Because as i said, if our users have valid reason to delete a list, we help them to delete already.
We were allowing our users to delete their list till last year but we faced so many abusing issues. We'll work on a solution that both allows users to delete contact list and prevent abusing.
Best regards.
MaxHenryPLUSSaid, we talked before by email and despite my numerous complaints, you continued to reject my request for deletion citing that you did not allow lists deletion... so stop pretending you do it, this is not true!
G.A.PLUSHello,
Can you explain the abusing issues whats happen.
Every Customer should have the right to handle their Emaillist/Contacts for himself.
We should have the right to delete the whole List in once, instead every
contact separately. ( we all want work efficiently )
And it would makes INBOX more trustworthy for us and our Clients
I am sure when you fix that, more Customers can recommend Inbox further..
アダム
Verified purchaser
I saw tried a few other email marketings and I have never seen something like this. It is always easy to remove the list. Why do others give these options without any concern?
mohit14I was helped to delete it. Thanks for your support. We enjoy using inbox.
Hello everyone,
I'll talk about this with my team to help you guys. I believe we can find a solution for this quickly.
When we do, we'll let you know immediately.
Best regards.
Verified purchaser
You should. Acumbamail allows it, GetResponse (I'm the current user) allows it, Moonsend allows it. You don't. Why?
G.A.PLUSHello Saif,
Thanks for the reply !
Where a will, there is a way 😋
And keep in mind, when you find a Solution in that case,
less People will „complain“ and you will have more Energy to
say Hello to new Customers….
Best Regards
Hello again everyone,
Thank you for comments and feedbacks again.
The problem is that other email marketing services give you sending credits, for example you can have up to 15.000 Subscribers and limited sending per month.
On the other hand, we give you unlimited sending, which means you can even send campaigns to your subscriber every day or even every hour.
When we allow contact list deletion, people will just get the lowest plan,start sending campaigns, deleting contacts, and import new contacts and sending again, without the need for higher packages. It becomes impossible for us to make a profit.
This is the case from our point of view. There is also the anti-spam policy side of it. Service providers want you to send your campaigns to your regular customers or contacts. When you send different emails to different people all the time, after a while, your deliverability rate decreases and this affects our IPs.
I really understand you guys, but as I said, we went through all of this when we allowed contact list deletion.
Thank you for your understanding.
Have a nice day.
1eaa5c0e988e40d39049f8a88feba5a0I was looking into sending annual emails at the same time each year for evergreen content but stopped looking after this question. I believe in the "right of deletion" and offer it to anyone who subscribes to my newsletter.