I bought INBOX through AppSumo in 2021 and I’m still using it, mainly for newsletters and the occasional promo email across our brands.

One of the main reasons we chose it was the ability to manage email marketing for multiple brands under the same roof. For us, that was a key feature. We wanted one platform that could handle different brands without separate tools or an extra monthly fee, and INBOX has filled that role well.

I use it about 1–2 times a month, so I’m not a heavy daily sender. It covers the standard EDM features I need: creating campaigns, managing subscribers, sending newsletters, and handling promo emails. For regular marketing use, it has been reliable enough that I’ve kept using it for years.

Support has been good in my experience. Replies aren’t always instant, and sometimes it can take 1–2 business days, but they listen and have resolved the issues I’ve raised.

The main area I’d like to see improved is reporting. I’d like more granular subscriber reporting, especially the ability to see an individual subscriber’s history more clearly. A click heatmap would also be useful, as it would help us understand how people are interacting with our email designs.

Overall, I’m happy with the purchase and I’d recommend INBOX for people who want a practical email marketing tool for newsletters and occasional promos, especially if they manage more than one brand. It has been good value for us, and I’m still using it several years later.