3.1
Taco ratings
Indy is highly praised for its efficient proposal and contract management, intuitive interface, and extensive capabilities for invoicing and payment tracking. However, some users have expressed dissatisfaction with the slow support response times and have requested additional customization options. With a 60-day money-back guarantee, Indy is a reliable choice for individuals seeking a comprehensive client management solution.
AI-powered summary of customer reviews
Verified purchaser
One of The Worst
Well, I have seen much SaaS ,brought many but Andy winning the worest support prize, my experience was as follow:
Weeks with ZERO replies
Weeks with ZERO support
All you will get is a reply from Gabriella, she will ask you - with a canned message - to make a short video to describe the issue.
Then, again she will ask for a video, while she forgot that you already sent it , you will describe your issue again, she apologized and the same cycle continues.
However, the founder Sebastian Gyr had developed a GREAT software that is nearly perfect, I would keep it for a promise made to enhance support, I would give it 10 Tacose IF there is support, try to multiple any number by zero, you'll get zero, and even a great SaaS with zero support equals Zero.
If you're a developer who can manage it by yourself get it.
Gabriela_Indy
Sep 19, 2025Hello!
Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustrations you’ve had with our support process, and we understand how disappointing it must feel when your concerns aren’t addressed as quickly or effectively as you deserve.
Please know that your feedback has been heard and taken seriously. Over the past weeks, we’ve been making important...
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Verified purchaser
Its an awesome app but......
Indy has been a really useful app with a clean interface and smart features that made invoicing, contracts, and project management much easier for my small business. The core product is solid and I’ve enjoyed using it.
That said, I’m increasingly concerned. The app hasn’t received meaningful updates in months and their public roadmap hasn’t changed since last year; a big contrast to the frequent updates they used to push. Other users are reporting the same worry: it feels like development activity has slowed to a halt.
Support response times are another problem. Requests can take a very long time to get answers, and sometimes there’s no response at all. Between the silent roadmap and slow/no support, it gives the impression the project may have been deprioritized while the company continues collecting subscription revenue.
I hope that’s not the case; Indy is a great product and I’d love to see it actively maintained again.
Gabriela_Indy
Sep 9, 2025Hi Luis,
Thank you so much for your thoughtful feedback and for being a valued customer. We’re really glad to hear that Indy has been useful for your business, and we also appreciate your honesty about the concerns you’ve raised.
You’re absolutely right that there were some delays in response times recently. This was due to internal updates and improvements we’ve been making to our systems and...
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Verified purchaser
Solid proposal and invoice
I am quite happy with this; it is close to FreshBooks, needs work, but it is getting there. I have tried other invoicing and proposal software, and I am the happiest with this one. This deal is solid, and once you figure out the works and they fix a few issues, it will be world-class.
Gabriela_Indy
Sep 4, 2025Thank you so much for sharing your feedback and for being a valued customer. We’re really glad to hear that you’re happy with Indy’s proposals and invoicing tools, and that it’s working well for your business compared to other platforms you’ve tried.
We’re committed to making Indy world-class, and it’s great to have you with us on that journey. Thanks again for your trust and support!
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Verified purchaser
Great start for agency workflows, looking forward to more features
Hi,
I invested in Indy to manage several of my companies, get a better overview, and improve follow-up with clients. After testing it, I can already see how it improves my processes across different clients, and the potential of this product is clear and helpful.
What I’d love to see next is support for better text editing, more document types beyond contracts and proposals, for example, customisable report templates for SEO, marketing, and other client deliverables. An improved project/task management system with features like Kanban boards would also make a big difference for agency use with notifications to my email and dashboard.
Kindly,
Marcus
Overall, Indy is a solid tool with a strong foundation, and I’m hopeful the team will continue building it into a more powerful all-in-one client management platform.
Sebastian_Indy
Aug 27, 2025Hi Marcus,
Thank you so much for taking the time to share your experience with Indy. We’re thrilled to hear that it’s already helping you streamline your work across multiple companies and clients—that’s exactly what we’re aiming for.
Your suggestions are spot on. Feedback like yours helps us prioritize what will make the biggest impact for our users, and I’ve shared your ideas directly with our...
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Verified purchaser
Branded Client Portals require another subscription!
The platform itself seems promising, but I’m disappointed by the misleading pricing. It’s advertised as $39 including a branded client portal, but once I signed up, the portal wasn’t included; instead, I was prompted to pay an extra around $20/month for that feature. That kind of upselling feels disingenuous.
Marisol_Indy
Jul 28, 2025Hello Meera5,
Thank you for reaching out. The Branded Client Portal is included in your subscription. It seems you may have missed a step while redeeming your code. Please feel free to contact our customer service team for further assistance—we’re here to help!
Best regards,
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