I came across Indy while searching for an all-in-one proposal and freelance management tool, and initially, I was optimistic about adding it to my tech stack. Unfortunately, it quickly fell short of expectations—especially for anyone running an established business.

Let’s break down the key issues:

-No CNAME support: This is a dealbreaker. Being unable to white-label or use a custom domain significantly hurts brand presentation and client trust.

-Poor email branding: The emails look generic and amateurish—definitely not something I’d feel comfortable sending to high-value prospects or clients.

-Misleading information on features: Before signing up, I specifically asked whether Indy includes notifications for when a proposal is viewed. I was told it does. In reality? No such feature exists. There are zero alerts when a prospect views your proposal.

-Forces prospects to register: Even worse, Indy requires your prospect to create an account just to view your proposal. This adds unnecessary friction to the process and makes for a terrible user experience. It’s baffling that such a basic step isn’t seamless.

Overall, Indy feels half-baked. It may work for freelancers just getting started, but it’s not ready for serious businesses that care about polish, customization, or user experience. I’ve since moved on to better alternatives.