Verified purchaser
Its an awesome app but......
Indy has been a really useful app with a clean interface and smart features that made invoicing, contracts, and project management much easier for my small business. The core product is solid and I’ve enjoyed using it.
That said, I’m increasingly concerned. The app hasn’t received meaningful updates in months and their public roadmap hasn’t changed since last year; a big contrast to the frequent updates they used to push. Other users are reporting the same worry: it feels like development activity has slowed to a halt.
Support response times are another problem. Requests can take a very long time to get answers, and sometimes there’s no response at all. Between the silent roadmap and slow/no support, it gives the impression the project may have been deprioritized while the company continues collecting subscription revenue.
I hope that’s not the case; Indy is a great product and I’d love to see it actively maintained again.
Gabriela_Indy
Sep 9, 2025Hi Luis,
Thank you so much for your thoughtful feedback and for being a valued customer. We’re really glad to hear that Indy has been useful for your business, and we also appreciate your honesty about the concerns you’ve raised.
You’re absolutely right that there were some delays in response times recently. This was due to internal updates and improvements we’ve been making to our systems and support processes. The good news is that these changes are now in place, and our customer service team is back on track to respond faster and more effectively.
As for development, we want to reassure you that Indy is very much an active and growing project. While updates may not always be immediately visible on the public roadmap, ongoing work is happening in the background to improve performance, reliability, and new features.
We truly value your trust and your patience, and we’re committed to making sure Indy continues to evolve and support your business.
— The Indy Team