Verified purchaser
One of The Worst
Well, I have seen much SaaS ,brought many but Andy winning the worest support prize, my experience was as follow:
Weeks with ZERO replies
Weeks with ZERO support
All you will get is a reply from Gabriella, she will ask you - with a canned message - to make a short video to describe the issue.
Then, again she will ask for a video, while she forgot that you already sent it , you will describe your issue again, she apologized and the same cycle continues.
However, the founder Sebastian Gyr had developed a GREAT software that is nearly perfect, I would keep it for a promise made to enhance support, I would give it 10 Tacose IF there is support, try to multiple any number by zero, you'll get zero, and even a great SaaS with zero support equals Zero.
If you're a developer who can manage it by yourself get it.
Gabriela_Indy
Sep 19, 2025Hello!
Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustrations you’ve had with our support process, and we understand how disappointing it must feel when your concerns aren’t addressed as quickly or effectively as you deserve.
Please know that your feedback has been heard and taken seriously. Over the past weeks, we’ve been making important improvements to our customer support workflows to ensure faster, more personalized responses. Our goal is to give every customer a smoother, more supportive experience from the very first interaction.
We also want to reassure you — and others reading this — that Indy remains an actively developed and supported platform. We are committed to strengthening both the product and our support services so that you can rely on us for the long term.
Thank you again for your feedback — it helps us grow and serve our community better.