I want to start by saying that I’m extremely impressed with how Insecure Web handled my situation. Their support was professional, understanding, and they even issued me a refund, which says a lot about their way of working and overall professionalism.

I was initially very excited about this tool. In addition to purchasing the AppSumo codes, I also connected my credit card. I added 5 domains and didn’t realize how quickly my credits would be consumed. After a few weeks, I logged in and noticed that several payments had been charged to my credit card. To be safe, I removed the card, and that immediately triggered an invoice of over $180.

At first, I was frustrated and reached out to Insecure Web Support for clarification. They explained that this wasn’t a system error but understood that the situation could easily be confusing for new users. Because of that, they decided to refund the charges, something I genuinely appreciate.

Their response completely turned my experience around, and I want to highlight that their customer service is not only helpful, but truly fair and customer-focused. That alone gives me a lot of confidence in the company.