InsertChat

Product details
107807214711503775919107807214711503775919
107807214711503775919
Oct 30, 2024

Q: Clarity on BYOK - When will it be back, and if there are any costs to use this what will it be?

Hi Zak, I purchased the Tier 5 plan expecting it to work as a Whitelabel solution. However, credits are consumed not only for conversations (e.g., 1 credit for GPT-4 mini up to 30 credits for GPT-4) but also for automation triggers, learning, guided conversations, and each retrained link, making scalability costly. Training just one site cost nearly 4,000 credits, and high costs for scaling—additional chatbots ($39/mo), extra credits ($80 for 10K), training URLs ($80 for 1K), and files ($80 for 1K)—leave little to no margin for resellers. Could you clarify when BYOK will return and if there will be additional fees for AppSumo users? Additionally, will there be reseller-specific pricing to allow for margin? We’re open to a mutually beneficial setup, but it needs to make sense financially. This will determine if we explore other providers.

Founder Team
Zak_InsertChat

Zak_InsertChat

Apr 6, 2026

A: Hello,

We’re sorry for the issues some customers experienced after the version 2 release and for the delay in our support responses.

We know this has been frustrating, and we’re committed to doing our best to assist you!

We’re working on the reported issues, prioritizing the most critical cases first, and improving our support process to help you more quickly.

If you are still experiencing difficulties, please get in touch with us at [email protected] with the following details:

* A brief description of the problem.
* The affected workspace or account email.
* Screenshots or error details (if available).

This information will help us prioritize and resolve your case as quickly as possible.

Thank you for your continued patience and understanding as we strive to deliver the experience you expect from InsertChat.

Best regards,
InsertChat Team

Share
Helpful?
5
Log in to join the conversation

I share the same view. While I like IC, it isn't scalable without Byok. I suggested to Zak that Tier 4 and 5 users should have the option to choose between credits and Byok (no answer yet), which would enhance company sustainability since the higher-tier expensive LTD users will likely prefer Byok. Credits are useful for testing but a "hell no" for scalability.

Completely agree with this. BYOK and more flexible pricing/scaling is an absolute must and will only help InsertChat grow.

Related questions
View product details