Q: Sharing Docs in Shared Drives vs My Drive
Hi there - I can add Google Sheets that are living in My Drive without issue; however, files living in a Shared Drive will not work. I checked with Google, and all our settings for our shared Google Drive are set to allow full external sharing. I'm wondering if the issue lies with InstaCharts instead. Can we not use files in a Shared Drive? Or is there another setting we need to set up? Thank you!
BartHowe
Edited Sep 10, 2025A: Edit: I believe I have fixed the issue with shared drives. Please try again and if it does not work, feel free to send me an email. Sorry about any inconvenience!
Hello,
I'm sorry you're experiencing an issue. I would be more than happy to track down a fix with you. If you'd like, please send me an email at bart@instacharts.io with the shared drive file url - make sure it is shared with charts@instacharts.iam.gserviceaccount.com .
Thanks for using InstaCharts, and hopefully we can fix this!
Bart
alex333PLUS
Verified purchaser
For anyone reading this, this is an absolute testament to an upstanding team behind a quality product. In less than 24 hours, this issue was completely resolved. Absolutely amazing! Thank you, Bart, and keep up the great work!
Thank you! Please don't hesitate to reach out if you have any more issues. -Bart