I’ve been testing Intelswift for a few weeks and I’m genuinely excited. Right now it leans more on chatbots, but you can feel it evolving into a proper, knowledge-base-driven helpdesk. Each week I see updates roll in: integrations getting tighter, channels behaving better, and tickets working more reliably with new options popping up.

What I like most is the pace. The team ships quickly, listens, and the roadmap points in the right direction—KB, workflows, better reporting, the whole thing. It’s not “finished” (nothing ever is), but it’s already useful and improving at a clip.

Small nit: a couple of rough edges here and there, but they’ve been fixed fast. Overall, I’m happy I bet on the LTD—progress has been defnitely visible week by week. Would recomend if you’re ok growing with a product that’s getting better very quickly.