Watch the full recording of our Intelswift webinar: “Build Your First AI Agent” with Majda!

In this session, Majda guides you through creating your very first AI agent, sharing practical tips, real-world examples, and hands-on insights you can use right away.

🔹 Key takeaways:

 • Understanding AI agents and how they work

 • Step-by-step demo to build your first AI agent

 • Practical applications and best practices

 • Tips to accelerate your AI journey

Whether you missed the live event or want to revisit the session, this recording covers everything you need to start building your own AI agents.

👍 Don't forget to like, comment, and subscribe for more Intelswift webinars and AI tutorials!

🚀 Q4 2025 Roadmap Highlights: Smarter AI, Real-Time Insights & Seamless Customer Experiences

We’ve been busy — and Q4 is shaping up to be our most powerful release yet. Intelswift is going beyond automation to deliver real-time intelligence, unified workflows, and scalable AI support for every team.

📫 Emails & Ticketing V2 – Your Email Workflow, Supercharged

• Custom Ticket Types – Design ticket flows that match your internal processes.
• Default Email Provisioning – Get started instantly with a ready-to-use email address created for your workspace.
• Custom Domain Setup – Simplified custom domain onboarding compare to our existing flow.
• Email-to-Ticket Automation – Turn incoming emails into tickets using smart AI routing.
• Enhanced Inbox UI – Identify email threads, convert to ticket with 1 click, and batch replies.
• Email Templates & Settings – Control every detail of outbound communication.
• Smarter Notifications – Stay updated with status, SLA, and priority change alerts.
• Reply to your inbound emails with connected AI Agent.

📊 Live Reports – Real-Time Support Analytics

• Dynamic Dashboards – Track live metrics for Conversations & Tickets with WebSocket-powered updates.
• SLA Breach Alerts – Get notified instantly when an SLA is missed.
• Conversation & Ticket Views – Toggle between modes to analyze workload, backlog, and resolution performance.
• Agent & AI Metrics – See who resolved what — and how fast.
• Actionable Tables – Dive deep into unresolved items by priority, status, and assignee.

🤖 AI Actions & Templates – Pre-Built AI That Works Out of the Box

• Industry-Specific AI Templates – Quickly deploy AI Actions for:
• E-commerce: "Find a product", "Get delivery status", "Schedule a return"
• Banking: "Check balance", "Find nearest ATM", "Card replacement"
• SaaS: "Schedule a demo", "Check subscription", "Report a bug"
• AI Action Logs – View detailed logs for each AI Action with status tracking, failure handling, and transparency.

📥 Unified Inbox – Omnichannel Support, One Screen

• Emails, Chats & Calls in One Place – No more switching tabs.
• Smart Filters – Sort by segment, assignment, messenger, unread, and more.
• Inbox Translation – Bi-directional support for multilingual conversations.

🔌 Plug & Play AI Integrations – Your Systems, Connected

• Native Integrations – Connect Zendesk, JIRA, and Creatio in minutes.
• Secure OAuth Setup – Configure exact sync scopes (read/write) per entity.
• Field Mapping – Map contacts, tickets, and custom fields easily.
• Real-Time Webhook Sync – Sync changes instantly in both directions.
• Conversation Sync – Let agents reply from CRMs while Intelswift stays the source of truth.

🧠 UX Enhancements – Because Details Matter

• Swift Web Messenger: Cleaner design, faster loading, improved mobile UX.
• Public HelpCenter: Modern layout, article filtering, better search.
• Knowledge Hub: Easier content authoring, better categorization, improved AI training integration.

Hi AppSumo family,
At Intelswift, we’re always listening to your feedback — and today, we’re excited to share two major updates made exclusively for Tier 3 users, along with one huge milestone we’ve just achieved:

✅ SOC 2 Compliance
We take the security of our customers seriously — and we’re proud to announce that Intelswift is now officially SOC 2 compliant. This marks a big step in our commitment to data privacy and platform trust.

✅ White-Label Chat Experience
You asked, we delivered! Tier 3 users now get access to a fully white-labeled Web Messenger — no more “Powered by Intelswift” branding. Deliver a seamless, branded experience to your customers.

✅ No More WhatsApp Per-Conversation Fees
We’ve removed our per-conversation fee for WhatsApp — so you only pay Meta directly through your WABA.

• Unlimited Live Chat on WhatsApp is now included

• AI Agent usage on WhatsApp still follows your available credit limits within Tier 3

🙌 Thanks again for the incredible support — your feedback continues to shape Intelswift’s roadmap.

👉 Haven’t explored everything yet? Book a quick demo with our team here:
https://calendly.com/d/cj8h-wsc-8yg/Intelswift-demo

Let’s build something great together,
— The Intelswift Team

What 3rd party tools is your product critically dependent on?

OpenAI, AWS

Where is your customer data stored?

N. Virginia, USA

What’s the origin of the idea for your product?

We’ve seen firsthand how much time and money companies burn on customer operations. We believe the future of work involves AI labor, not just automation — and customer-facing roles are the first to be transformed.

We also noticed that while many companies are trying to “add AI” to support, few are rethinking it from the ground up. We’re doing that.

What problem is your product solving and how?

Customer Service Automation with AI labor force

What makes us different?

* Agent-first, not tool-first — You don’t build bots. You hire ready-to-work AI agents for specific roles.

* Vertical depth — Our agents are trained on domain-specific workflows, making them much smarter than generic LLM wrappers.

* Full automation stack — From voice to backend API calls, our agents go beyond messaging into action.

* Marketplace model — We make it easy for businesses to mix and match AI agents as their needs evolve.

What’s the #1 thing you’re looking to gain from the AppSumo campaign?

Use cases, Feedback, Funding

What are your plans with the customers, cash, and learnings from the AppSumo campaign?

Seed investment

What’s up, Sumo-lings!

This is Marian, Founder & CEO of Intelswift, an AI-first customer service platform to automate your repetitive tasks, and scale your support and sales with a fleet of AI Agents.

In 10 years, we believe every company will have a hybrid team — part human, part AI — and we’ll be the platform powering that transformation, starting with customer service and expanding into every operational function.

Why did you choose this idea?

We’ve seen firsthand how much time and money companies burn on customer operations. We believe the future of work involves AI labor, not just automation — and customer-facing roles are the first to be transformed.

We also noticed that while many companies are trying to “add AI” to support, few are rethinking it from the ground up. We’re doing that.

What’s new?

Most companies today are using either basic chatbots or fragmented AI tools for isolated tasks. We’re building a marketplace of pre-trained, specialized AI agents that can be hired like freelancers — but work 24/7, integrate deeply into workflows, and get better over time.

We combine:

* Omnichannel support (chat, phone, email)

* Vertical intelligence (domain-trained agents)

* Workflow automation (via API and RPA-style orchestration)

* Proactive ops (AI agents that initiate tasks, not just respond)

The result is an AI labor force that can scale instantly, cost less than outsourcing, and provide a better customer experience.

What makes us different?

* Agent-first, not tool-first — You don’t build bots. You hire ready-to-work AI agents for specific roles.

* Vertical depth — Our agents are trained on domain-specific workflows, making them much smarter than generic LLM wrappers.

* Full automation stack — From voice to backend API calls, our agents go beyond messaging into action.

* Marketplace model — We make it easy for businesses to mix and match AI agents as their needs evolve.