Hi Kristina,\u000aI am enjoying your platform and have been using the trial version.\u000a\u000aCurrently, I can\u0027t seem to make the Javascript API Integration work that is explained here. I have tried it numerous times with multiple games and have made to sure to use my public API key. The game works but it does not open a new URL in the browser at the end. I have also reached out to your support team but have not heard back yet.\u000a\u000a1) Can you explain how this integration works?\u000a a) Does it work with all the interactions or just some?\u000a b) Is it supposed to redirect the game to a new URL (which is already an option in the game settings), or does it open a new page while the game is still open in another tab? \u000a c) Also, how soon does it do this after the game is finished?\u000a d) Can you provide a link to a example that uses the Javascript API Integration? That would be helpful.\u000a\u000a2) What happens if I reach the storage limit? How much will it cost to buy more?\u000a\u000a3) Will Tier 4 provide access to the API? If so, what benefits will that provide us?\u000a\u000a4) Will Tier 4 provide any training and priority response? If priority response is included, what is the typical response time?\u000a\u000a5) How long is user interaction data stored for and does it ever get replaced?\u000a\u000a6) Is there a limit on how many in game events can be played at once or in a month?\u000a\u000aThank you!

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Hi Kristina,\u000aI am enjoying your platform and have been using the trial version.\u000a\u000aCurrently, I can\u0027t seem to make the Javascript API Integration work that is explained here. I have tried it numerous times with multiple games and have made to sure to use my public API key. The game works but it does not open a new URL in the browser at the end. I have also reached out to your support team but have not heard back yet.\u000a\u000a1) Can you explain how this integration works?\u000a  a) Does it work with all the interactions or just some?\u000a  b) Is it supposed to redirect the game to a new URL (which is already an option in the game settings), or does it open a new page while the game is still open in another tab? \u000a  c) Also, how soon does it do this after the game is finished?\u000a  d) Can you provide a link to a example that uses the Javascript API Integration? That would be helpful.\u000a\u000a2) What happens if I reach the storage limit? How much will it cost to buy more?\u000a\u000a3) Will Tier 4 provide access to the API? If so, what benefits will that provide us?\u000a\u000a4) Will Tier 4 provide any training and priority response? If priority response is included, what is the typical response time?\u000a\u000a5) How long is user interaction data stored for and does it ever get replaced?\u000a\u000a6) Is there a limit on how many in game events can be played at once or in a month?\u000a\u000aThank you!

SumoPro · Answer

My apologies, I meant Katerina (not Kristina). I need to remember to wear my glasses ;)

Also, here are the instructions to the Javascript API Integration that I was referencing: https://help.interacty.me/en/content/javascript-api-integration-S8Iuy

Katerina_Interacty · Answer

Hi again! \u000a\u000a1) I\u0027ve already explained to you in detail about this feature. It works for specific events (start and end of the game). Relevant for the mechanics:\u000a\u002Dmatching\u000a\u002Dfind a pair\u000a\u002Dhidden objects\u000a\u002Dmemory\u000a\u002Dpuzzle\u000aWhat action happens after the event is triggered depends on what you program yourself on javascript. \u000a\u000a2) Once you reach the limit you will not be able to upload new files to your library. \u000aThere is no option to purchase additional space at the moment. But you can always delete old files, freeing up your storage space. \u000a\u000a3) We do not currently provide any other kind of api with our platform than the Javascript API Integration.\u000a\u000a4) We have a help center with useful and detailed articles about working on the platform. https://help.interacty.me\u000aWe also have a YouTube channel, which is regularly updated with training videos. https://www.youtube.com/channel/UCsXVopApOxKt0b9JIkkhZog/videos\u000aOur support is always happy to answer your questions within a day or two, depending on workload. \u000a\u000a5) This will exist as long as your account exists.\u000a\u000a6)You can only run one game event at a time.  There are no restrictions during the month. \u000a\u000aThanks!

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