A: Hi!

Thanks for your question.

You can integrate WhatsApp to JivoChat through our two partners: Twilio and MFMS.

Please notice that there are extra costs for using this integration, regardless of the number of paid agents in your Jivo account. The extra cost is caused by the charges made by WhatsApp themselves for the usage of their API by official partners.

The payments are made directly to our partners, they offer two different contract models:Pay-as-you-go per message via TwilioorPay per package of messages via MFMS.

Please find a detailed integration guide for both platforms below:

- Twilio: www.jivochat.com/help/whatsapp/connect-whatsapp-via-twilio.html
- MFMS: www.jivochat.com/help/whatsapp/connect-whatsapp-via-mfms.html