S2002S2002
S2002
May 1, 2026

Q: Custom domain(s) problem

The custom domains issue is a real problem. Nowhere in the description did it say that the plan will allow only 1 custom domain. It was plural. The expectation for Sumolings was that there would be unlimited cistom domains on the Pro plan, as in a custom domain per QR code.
As an agency, using the Folders feature to organise QR codes for clients, and expecting to be able to create a custom domain per client (folder) can't be done.

It's a real limitation and makes this a negative experience for an otherwise good product. Unfortunately there seem to be few, if any, QR saas that get this right and it doesn't seem like a difficult thing to get right.

You have also stated in other replies that "soon" the 1 custom domain limitation would be increased to 5. That was a year ago and the quota still has not been increased. When will this happen?

Founder Team
Daniel_JoyQR

Daniel_JoyQR

May 6, 2026

A: We'd like to discuss this further and find a solution for you directly. Could you please reach out to us at [email protected]? We'll take it from there.

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Has this been addressed?... I am considering purchasing; however, this user has articulated perfectly my use case and potential issue. Please advise

Verified purchaser

I am wondering as well!

Verified purchaser

I did send an email to support and it was completely ignored.

Verified purchaser

just sent an email

Verified purchaser

I mean as of right now the deal is misleading, however, I am willing to compromise. Buy a second codes and get unlimited scans and QR codes with maybe a total of 10 domains and with the ability to buy more in the future.