Q: Why was my plan changed without any notification???
I just logged in and saw that my Appsumo Tier 3 minutes were changed from 6,000 to 500, what the heck is up with that? Also, there were no notifications about this.
If this is was intentional on both the plan change, and not notifying Appsumo buyers, then I'm officially done with both you and Appsumo, really tired of things like this happening, it's so common with all "deals" now.
For some reason even with the tier 1 I cannot select 1080p to export. It has the thunderbolt next to it. Confused on what the lifetime deal is? does this page need an update?
A: Hey, the monthly credits refresh on the day you started our subscription. Let's say you joined on 2nd June, your credits will be refreshed on 2nd July, 2nd Aug, and so on. Hope it helps!
Q: Why was my plan changed without any notification???
I just logged in and saw that my Appsumo Tier 3 minutes were changed from 6,000 to 500, what the heck is up with that? Also, there were no notifications about this.
If this is was intentional on both the plan change, and not notifying Appsumo buyers, then I'm officially done with both you and Appsumo, really tired of things like this happening, it's so common with all "deals" now.
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Q: 1080p not included?
For some reason even with the tier 1 I cannot select 1080p to export. It has the thunderbolt next to it. Confused on what the lifetime deal is? does this page need an update?
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Q: any plans to back again?
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Q: Hi team, Ive trying to reach out to support but not sure if the email address is the right one because I havent received a response in a while
Harris_Jupitrr
Jun 14, 2024A: A: Hey there, please send us an email at hello@jupitrr.com. We typically respond in 1 to 3 hours!
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Q: Do the monthly credits refresh at a set day for everyone each month, or on the anniversary of someone joining?
Harris_Jupitrr
Jun 2, 2024A: Hey, the monthly credits refresh on the day you started our subscription. Let's say you joined on 2nd June, your credits will be refreshed on 2nd July, 2nd Aug, and so on. Hope it helps!
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