Mista.StylesQ: PREVIOUS PURCHASE AND OPEN TICKET
Kindly explain to me why my previous purchase is showing as free plan on my account dashboard.
I currently have an open ticket that says the following. "Hey, before I tack on more codes, could you please clarify what happened to my previous account and why its showing free plan? Thank you. Also find attached, the invoice for the initial purchase."
Ahmed_Ezat
Aug 28, 2026A: Your previous AppSumo purchase is not currently reflected on the account showing the Free plan, so the account details and purchase need to be verified.
Please do not purchase additional codes yet. Open or update your ticket at app.katteb.com/help with the account email used in Katteb and the initial purchase invoice. Support can verify the purchase and account benefits.
Ahmed, Katteb