Q: Product Down Since Nov 25 and No Update From AppSumo
Can AppSumo provide a clear status update on Keyword Discovery by SEO Co-Pilot? I purchased the product 23 Nov 2024 and reported the downtime on 25 Nov 25. The website is offline. The product owner confirmed the company is closed. I shared this information with AppSumo support. I have not received any update on next steps. I want to know the expected timeline for a resolution or refund options.
Get a refund while you can. I commented in a similar complaint/thread - the company is dead. A third-party took over without board consent and arbitrarily closed the company.
exactly i was the one who notified to sumo team about the company shutdown becasue i was in touch with josh. The main issue is sumo is denied for refunding with the justification of this deal was “self listed” and therefore not covered under their We Got Your Back Guarantee. However at the time of purchase the product page did not inform buyers that it was self listed or excluded from protection
Q: No Access to My Purchase - Keyword Discovery by SEO Co-Pilot
I understand that others have already alerted AppSumo about this issue a couple of weeks ago, however, I'm wanting to know what the fix is? It is unlikely we'll regain access to the app/program, so I'm assuming we'll be getting a full credit back for our purchase from AppSumo?
The system is currently down, and we are unable to reach support. There appears to be no available means of contacting support at this time. Team Appsumo, please address and resolve this issue promptly.
Credibility matters the offers look attractive, but buyers need confidence that the products will stay available and supported most of the products disappears from appsumo end when buyers got to know form other sources appsumo denied for the refund
Hey AppSumo Team, Please maintain your platform’s credibility by ensuring companies don’t take advantage of struggling business owners. Buyers need confidence that products will stay available and supported. When products disappear and refunds are denied, trust in AppSumo suffers. Please take an active role in supporting your apps. Thank You .
Exactly sumo team position yourselves as gatekeepers and still guarantee vetting and protection for buyers. If you let deals fail without alerting customers and then put blame on vendors, your vetting process and customer protection claims lose all credibility. Buyers expect transparency not excuses
Many users are facing the same issue and there is no update from AppSumo on next steps. This shows weak support and no clear process when a product disappears. everybody waiting for a resolution
Q: Product Down Since Nov 25 and No Update From AppSumo
Can AppSumo provide a clear status update on Keyword Discovery by SEO Co-Pilot? I purchased the product 23 Nov 2024 and reported the downtime on 25 Nov 25. The website is offline. The product owner confirmed the company is closed. I shared this information with AppSumo support. I have not received any update on next steps. I want to know the expected timeline for a resolution or refund options.
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Verified purchaser
Get a refund while you can. I commented in a similar complaint/thread - the company is dead. A third-party took over without board consent and arbitrarily closed the company.
Verified purchaser
exactly i was the one who notified to sumo team about the company shutdown becasue i was in touch with josh. The main issue is sumo is denied for refunding with the justification of this deal was “self listed” and therefore not covered under their We Got Your Back Guarantee. However at the time of purchase the product page did not inform buyers that it was self listed or excluded from protection
Q: No Access to My Purchase - Keyword Discovery by SEO Co-Pilot
I understand that others have already alerted AppSumo about this issue a couple of weeks ago, however, I'm wanting to know what the fix is? It is unlikely we'll regain access to the app/program, so I'm assuming we'll be getting a full credit back for our purchase from AppSumo?
AppSumo Support, what is the resolution?
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Q: Is the company closed its doors?
The system is currently down, and we are unable to reach support. There appears to be no available means of contacting support at this time. Team Appsumo, please address and resolve this issue promptly.
Share Keyword Discovery by SEO Co-Pilot
Verified purchaser
Credibility matters the offers look attractive, but buyers need confidence that the products will stay available and supported most of the products disappears from appsumo end when buyers got to know form other sources appsumo denied for the refund
Verified purchaser
Hey AppSumo Team,
Please maintain your platform’s credibility by ensuring companies don’t take advantage of struggling business owners. Buyers need confidence that products will stay available and supported. When products disappear and refunds are denied, trust in AppSumo suffers. Please take an active role in supporting your apps. Thank You .
Verified purchaser
Exactly sumo team position yourselves as gatekeepers and still guarantee vetting and protection for buyers. If you let deals fail without alerting customers and then put blame on vendors, your vetting process and customer protection claims lose all credibility. Buyers expect transparency not excuses
Verified purchaser
Many users are facing the same issue and there is no update from AppSumo on next steps. This shows weak support and no clear process when a product disappears. everybody waiting for a resolution
Verified purchaser
I reached out to Josh directly and he told me that the company is dead. According to him, a third-party took over and closed the business.
Q: The system is gone and the owner can't recover
Unfortunately, this app is finished as the owner has lost control or something. We need to get Appsumo to claim back our payments
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Q: non renouvellement de crédits
Bonjour
Mes crédits devaient etre renouvelés le 16 octobre mais rien ne s'est passé .
Pouvez vous m'aider s'il vous plait ?
Merci d'avance
103148597495865728968
Oct 19, 2025A: sure email me joshbachynski@gmail.com i can fix it for you
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